Principal Salesforce Platform Engineer

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Job Details:

The Principal Salesforce Platform Engineer serves as the enterpriselevel technical authority and platform owner for the organization's Salesforce ecosystem. This role provides strategic direction, architectural leadership, and governance for a multicloud, missioncritical Salesforce environment supporting healthcare development operations, outreach, engagement, and enterprise relationship management. The Principal Platform Engineer defines the longterm platform strategy, leads complex crossfunctional initiatives, oversees platform governance, and ensures the system meets scalability, integration, compliance, and performance requirements across a large, highly regulated health system.

Operating with broad autonomy, this role collaborates with executives, senior IT leadership, information security, data governance, clinical operations, and vendor partners to translate complex organizational needs into enterprisegrade Salesforce capabilities. The Principal Salesforce Platform Engineer shapes platform architecture, drives modernization and optimization efforts, and mentors technical staff to elevate internal capability. This role ensures that Salesforce supports institutional strategy, delivers measurable business value, and remains secure, reliable, and aligned with HIPAA and industry best practices.

Enterprise Salesforce Architecture & Secure Configuration Leadership

• Architects enterpriselevel Salesforce solutions, including data model design, sharing/security strategy, integration patterns, and automation frameworks that comply with HIPAA, regulatory standards, and organizational governance.

• Leads and oversees complex orgwide configuration, ensuring scalable permissions, metadata architecture, and controls; defines enterprise guardrails for declarative and programmatic development.

• Establishes and governs environment and release architecture, including CI/CD strategies, automation pathways, integration sequencing, and environment lifecycle management.

• Sets enterprise standards for configuration, naming conventions, metadata organization, and documentation to support longterm maintainability and audit readiness.

Enterprise Platform Ownership & Strategic Roadmap Leadership

• Owns and drives the multiyear Salesforce strategic roadmap, aligning platform evolution with enterprise objectives, digital transformation efforts, and operational priorities.

• Evaluates and approves enterprise platform enhancements, AppExchange strategy, architectural changes, and transformational capabilities (e.g., automation modernization, workflow redesign, integration expansions).

• Oversees platform performance, reliability, and risk posture, ensuring SLAs, monitoring strategies, and forwardlooking capacity planning are established and executed.

• Leads enterprise platform governance, chairing steering or working groups, prioritizing competing demands, and ensuring alignment with cybersecurity and compliance standards.

Data Governance, Analytics Integration & Enterprise Reporting Strategy

• Establishes enterprise standards for Salesforce data governance, data quality, stewardship practices, PHI/PII protections, and lifecycle management.

• Defines and governs KPI reporting strategy, ensuring dashboards and analytics derived from Salesforce support decisionmaking at executive and operational levels.

• Collaborates with enterprise data, analytics, and MDM teams to ensure Salesforce data models, pipelines, and integrations align with broader data governance, BI architecture, and interoperability standards.

Enterprise Technical Leadership, Mentorship & CrossFunctional Alignment

• Serves as the highestlevel technical advisor for Salesforce decisions, guiding senior leadership, project teams, developers, and administrators across the enterprise.

• Provides architectural oversight for crosssystem integrations, ensuring alignment with enterprise architecture, cybersecurity, and data governance requirements.

• Mentors Senior and midlevel engineers/administrators, elevating capabilities, establishing career pathways, and providing guidance on complex technical decisions.

• Influences stakeholders across clinical, operational, and administrative units, aligning platform strategy and system dependencies across the organization.

Enterprise Change Enablement, Risk Mitigation & ExecutiveLevel Escalation Support

• Oversees enterprise changeenablement strategy for Salesforce, ensuring communication, readiness, and adoption of new features across hundreds of users and multiple functions.

• Leads technical risk assessments, coordinating with information security and compliance teams to proactively identify vulnerabilities, change risks, and required controls.

• Serves as Tier3 escalation authority, resolving the most complex problems involving integrations, scalability, performance, and security.

• Approves and governs phased rollouts, ensuring riskappropriate deployment sequencing and rollback strategies.

Marginal or Periodic Functions:

• Oversees strategic vendor partnerships (platform, integration, consulting partners); negotiates technical components of contracts, advising leadership on vendor selection and lifecycle decisions.

• Leads enterprise audit and compliance activities related to Salesforce security, access, PHI handling, and documentation readiness.

• Supports executive decisionmaking by providing platform assessments, capability analyses, and investment recommendations.

• Participates in enterprise architecture committees, crossdomain governance bodies, and longterm roadmap planning sessions.

• Guides major incident response activities, including rootcause analysis, corrective action planning, and communication to senior leadership.

Technical Learning / Functional & Technical Mastery

• Recognized as a Salesforce subjectmatter expert with mastery of configuration, security architecture, platform limits, multicloud capabilities, and enterprise integration patterns.

• Designs platformscale solutions using Flows, complex security models, metadata strategies, integration frameworks, and architectural best practices.

• Evaluates new Salesforce releases for enterprise impact and modernization opportunities; leads adoption strategies.

Decision Quality

• Makes highstakes architectural decisions grounded in risk analysis, costbenefit evaluation, and enterprise priorities.

• Evaluates longterm implications of schema design, automation patterns, and integration strategies.

Enterprise Collaboration

• Works collaboratively across executive leadership, technical teams, clinical operations, regulatory offices, development/fundraising groups, and external partners.

• Communicates complex architectural concepts clearly to diverse audiences.

Manages Complexity

• Navigates interconnected systems involving APIs, ETL, middleware, cloud services, data governance frameworks, and regulated workflows.

• Solves ambiguous, crossfunctional problems requiring expertlevel technical judgment.

Ensures Accountability

• Defines and enforces governance for platform changes, architectural controls, data quality, and release readiness.

• Holds teams accountable to quality, security, and execution standards.

Business Acumen

• Understands healthcare operations, regulatory frameworks, dataprivacy obligations, and missiondriven priorities.

• Designs Salesforce solutions that advance institutional outcomes and operational excellence.

Communicates Effectively

• Delivers clear, concise communication tailored for executives, technical teams, and end users.

• Produces transparent decision records, architectural diagrams, and roadmap updates.

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.

• 8 years of progressively responsible experience administering, engineering, or architecting Salesforce solutions.

• 4 years leading complex Salesforce platform initiatives, architectural design, or enterpriselevel governance.

• Demonstrated experience designing enterprise data models, security frameworks, and integration strategies.

• Experience working within regulated environments (e.g., healthcare, nonprofit, public sector).

• Equivalent education or experience may be substituted.

• Master's degree in Information Systems, Business Administration, Health Informatics, or related field.

• Salesforce certifications such as: Advanced Administrator, Platform App Builder, Platform Developer I, Architecttrack certifications, or Health Cloud accreditation.

• Experience leading Salesforce platform strategy in large healthcare systems or comparable complex organizations.

• Experience supervising technical teams or providing enterpriselevel architectural oversight.

• Experience supporting Salesforce in healthcare development or nonprofit organizations.

Preferred:

• Salesforce Advanced Administrator

• Salesforce Platform App Builder

• Salesforce Platform Developer I (or equivalent proficiency)

• Salesforce Architecttrack certifications (Application Architect, System Architect)

• PMP, PMIACP, SAFe, or Certified ScrumMaster

OPEN

• Standard office equipment

• Repetitive use of a keyboard

• May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others.

• May require offhours work during major releases or incident escalations.

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

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Retirement Plan Eligibility:

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.