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About Duke Health Technology Solutions
Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence - and pairing them with a forward-thinking approach - Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond
Position Summary:
The Population Health Analyst works within Duke Health Technology Solutions' (DHTS) Analytics Center of Excellence (ACE). A successful candidate is an IT professional with Epic experience and/or experience in data analytics and reporting. Clinical experience in ambulatory is a plus. The candidate will actively contribute to the design, configuration, testing, and maintenance of the Maestro Care (Duke's Epic EHR) Healthy Planet toolset & reporting framework in support of population management programs across Duke Health. The incumbent will collaborate with Epic technical support, reporting/analytics teams, and Maestro Care application staff; as well as serve as a liaison between informatics and clinical customers.
Primary Responsibilities:
* Obtain Epic Healthy Planet certification or proficiency as defined by management
* Serve as Maestro Care Healthy Planet application expert for base functionality. Maintain working knowledge of Cogito data warehouse, Reporting Workbench, Slicer Dicer & Radar Dashboards
* Gather and document business requirements for new features and enhancements
* Implement application tools to assist end users with business clinical documentation and reporting needs
* Work collaboratively with other technical teams, including Epic technical support, Maestro application team analysts, and ACE reporting teams.
* Provide systems support, including troubleshooting, configuration, and testing of software
* Advise and assist with educational issues, including cross-training of team members, end-users and DHTS Service Desk
* Maintain solid communication with internal and external stakeholders regarding development status of work requests
* Work closely with business leadership to understand the short and long-term business plans, and work with DHTS leadership to identify and implement technology solutions to support those plans
* Adhere to organizational policies and procedures and follow all change control processes defined within Maestro Care
Level Specific Expectations:
Level I
* Individual contributor representing the most common entry point for this career ladder; works under the direct supervision of the Team Lead or higher
* Demonstrates working knowledge of the Epic Healthy Planet module and functionality
* Participate in requirements gathering and technical planning sessions with supervision
* Complete moderately complex task with direction
* Perform other related duties incidental to the work described herein
Level 2
* Individual contributor representing a common career progression path for this career ladder
* Mentor new and/or junior team members
* Participate in requirements gathering and technical planning sessions with limited supervision
* Demonstrates proven ability to accurately and independently identify technical solutions and system configurations that best meet customer needs
* Proactively complete assigned Maestro Care application deployment(s), management and testing tasks within defined timeline
* Develop report specifications and work closely with report writers to ensure all operational and regulatory reporting needs are met
* Coordinates and operationalizes simple to complex projects with limited direction.
* Assists with the definition of measures and monitoring of actual business benefits and ROI resulting from technology initiatives
* Works with colleagues to ensure efficient use of resources and avoid duplication of technology solutions
Level 3
* Individual contributor who may function as either a team leader or a technical leader
o Technical Lead - Having subject matter expertise with proficiency in a specific area or broad knowledge across areas; no direct supervisory role but serves as a technical resource for the team
o Team Lead - Responsible for supporting management in day-to-day personnel oversight and workflow management activities, overseeing performance management.
* Perform in-depth analysis of end user department workflows, data collection, report details, and other technical issues associated with Epic software as they relate to population management toolset design, reporting and data requirements
* Responsible for defined area of Nova pertaining to the analysis of release notes, reporting metrics, validation, and resolution prior to implementation of designated RA and /or SU provided by Epic
* Collaborates with business and IT leadership to define project implementation approaches and to identify and monitor related key performance metrics
* Maintains a high level of competitive intelligence and awareness of evolving industry trends and technology landscape
Behaviors/Soft Competencies:
Advancement to the level 3 or above requires employee, at a minimum, successfully attain the following:
The following measures can help create a fair and comprehensive evaluation process for promotions, ensuring that the most deserving employees are recognized and given opportunities to advance.
* Proven ability to work at the next level: This involves demonstrating the skills and competencies required for the next level of responsibility. Employees should have demonstrated that they can handle tasks and challenges that are typically associated with a higher position.
* Potential to serve beyond the next level: This measure looks at the employee's long-term potential and their ability to grow within the organization. The employee should have the vision, ambition, and capability to take on even greater responsibilities in the future.
* Consistently demonstrates a values-based approach in how they work: Employees should consistently exhibit behaviors and decision-making processes that align with DUHS values. The exhibited values are integrity, teamwork, diversity excellence and safety. Patient-focused is also critical to success.
* Is considered one of the top performers at their level across the organization: This measure evaluates the employee's overall performance and reputation within DHTS. Top performers are often recognized for their exceptional contributions, reliability, and ability to exceed expectations. We will select the best and not the best available.
Required Qualifications
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's race, color, religion, age, gender, sexual orientation, national origin, genetic information, veteran status, or disability.
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Education
Bachelor's degree in a related clinical or technical field, or four years of equivalent technical experience required.
LICENSE/CERTIFICATION:
LEVEL 1:
If applicable, maintenance of North Carolina licensure or certification in related clinical discipline is required for all levels.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
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