Event Specialist, Conference Services

The Event Specialist, Conference Services is responsible for servicing clients who contract with the organization for large-scale conferences, and meetings, including business meeting technology, onsite logistics, and comprehensive registration services. The Specialist serves as the lead for assigned functional areas and manages the delivery of seamless attendee experiences using event technology, operational tools, and post-event reporting.

Standard office hours. Some evenings and weekends may be required.

Support the planning and execution of new and recurring client Conferences.
• Manage assigned Conference components such as Exhibitor Support, registration, and business meetings.
• Develop and maintain detailed timelines, task lists, and operational documentation.
• Coordinate with internal teams and client stakeholders to ensure alignment on deliverables and milestones.
• Provide onsite support by traveling to event destinations for multiple nights, as required.
• Support Conference registration systems, including setup, testing, reporting, and onsite troubleshooting.
• Basic knowledge of event budgeting and ability to identify risk and opportunity to client's budget and CTM M & E business forecast.
• Maintain accurate and current CRM data and reporting for senior management.
• Assist with post-event reporting, evaluations, and data reconciliation.
• Serve as the primary lead for one-on-one Business Meetings technology for Conference Services clients.
• Act as the go-to resource for internal teams, clients, and end users regarding platform functionality.
• Maintain strong working relationships with clients, colleagues, and vendors.
• Support approved upsell opportunities by presenting supervisor-approved pricing to clients.
• Provide regular status updates to the Conference Services Team and clients on milestones, registration, and budgets.
• Contribute ideas to improve processes, efficiencies, and business outcomes.
• Participate in post-event debriefs and provide recommendations for future improvements.
• Stay current on event technology and industry solutions by attending virtual or in-person education opportunities when available.
• Perform other duties as assigned.

• This position does not have supervisory responsibilities.

• Embrace CTM's core values of Connect, Evolve and Deliver.
• Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors.
• Ability to work independently as well as part of a team.
• Appropriate and professional written and verbal communication.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
• Creative and analytical thinking with strong problem-solving and consultative skills.
• Demonstrates calm under pressure - is a proactive contributor and eager to learn.
• Proficiency in Microsoft Office Suite.
• Ability to do basic math.
• Ability to read and interpret information.
• Attention to detail.
• Regular and reliable attendance.

• Bachelor's Degree with emphasis in Event Management is preferred. Additional experience may substitute.
• Three to five years of experience that includes M&E and Conference knowledge.
• One to three years of experience in event operations, registration systems, and Excel, with the ability to learn new technologies quickly

• Strong organizational and project management skills
• Ability to manage multiple priorities in a fast-paced environment
• Client-focused, consultative approach with attention to innovation and return on investment
• Consultative services approach with the ability to maintain a focus on personalized service, innovation, and return on investment.
• Strategic robust thinker with good analytical and planning skills.
• Demonstrate strong commercial and business acumen to build respect quickly within the M&E and CTM teams and the corporate travel and meeting management industry.
• Self-starter with a proactive innovative approach to sales opportunities and processes.
• Strong vendor negotiator and influencer with good judgment and decision-making skills.
• Knowledge of contracting, negotiating and change management.
• Good presentation skills.

CTM NA is an equal opportunity employer and is committed to fostering a diverse, equitable, and inclusive workforce. All qualified applicants applying for job openings posted in the U.S. will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, marital status, or any other characteristic or status protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and would like to request an accommodation in order to apply for a position, you may contact us at na.careers@travelctm.com.com. We will make every effort to respond to your request for assistance as soon as possible. Please provide a preferred contact method for response via email or phone.

Flexible work arrangements are available. Depending on role, location, and business needs, colleagues may work onsite, hybrid (combination of in-office and virtual) or fully virtual.

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BENEFITS PROGRAM

We provide competitive and comprehensive benefits programs, tailored to each part of the globe our people work in. From walking and fitness challenges to volunteer experiences, flexible work environments, generous leave programs and retirement plan options, we offer ways to support you in every stage of living your best life.

Company Paid Basic Life & AD&D Insurance

Company Paid Short-Term Disability

Voluntary Long-Term Disability Insurance

Robust Wellness Program with incentives available to save money on your medical insurance premiums.

Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage

Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.

Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.

Flexible Spending Accounts

Dependent Care Savings Account.

Dental Insurance Plan

Vision Insurance Plan

9 Company Paid Holidays including the day after Thanksgiving.

Generous paid time off programs for vacation and sick days

Employee Assistance Plan with access to Talk Space Therapy

Family Medical Leave

Paid Parental Leave (4 weeks)

Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.

Bereavement Leave

401(k) Retirement Plan with a generous match per pay period

Student Loan Payment Match

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