Systems Administrator w/Poly

BigBear.ai (BBAI) is seeking aSystems Administratorto join our team in Hanover, MD. In this role, you will assist users with government databases, software, and systems under general supervision. You will also support Tier I and Tier II level help desk operations, performing first-contact resolution of Help Desk calls and tickets related to software issues. As part of the Multi-Factor Authentication (MFA) Help Desk team, you will play a critical role in issuing and maintaining RSA, SIPR, and NIPR tokens.

• Perform basic troubleshooting for RSA Token requests.
• Gather information regarding RSA Token problems for escalation to the next level.
• Maintain, distribute, and process returns of RSA tokens from users at each distribution site.
• Interact effectively, courteously, and directly with technical teams to accurately report technical issues.
• Read, write, and maintain standard operating procedures (SOPs) and technical documentation.
• Produce and/or contribute to IT knowledge articles.

• Clearance:TS/SCI with Polygraph (required).
• Experience:
  • Three (3) years of relevant experience.
  • Experience with scripting using various scripting languages.
  • Experience maintaining logs and using a ticketing system to accurately track workload and task status.
  • Expertise with Windows Operating Systems.
  • Ability to adhere to established processes and procedures and update SOPs as required.
  • Strong organizational and management skills, including the ability to multitask.
  • Ability to work with minimal supervision and meet task deadlines.
• Education:
  • Bachelor's degree in a technical discipline from an accredited college or university.
  • Four (4) additional years of experience may be substituted for a bachelor's degree, for a total of seven (7) years of experience

• Expertise with Windows Operating Systems.
• Understanding of computer security principles.
• Ability to work in a customer service-oriented environment in a professional manner.
• Ability to work independently to triage issues and prioritize tasks.
• Strong organizational and management skills, including the ability to multitask.
• Ability to work with minimal supervision and meet task deadlines.
• Experience with scripting using various scripting languages.
• Experience maintaining logs and using a ticketing system to accurately track workload and task status.
• Ability to adhere to established processes and procedures and update SOPs as required.

BigBear.ai is a leading provider of AI-powered decision intelligence solutions for national security, supply chain management, and digital identity. Customers and partners rely on Bigbear.ai's predictive analytics capabilities in highly complex, distributed, mission-based operating environments. Headquartered in McLean, Virginia, BigBear.ai is a public company traded on the NYSE under the symbol BBAI. For more information, visit https://bigbear.ai/ and follow BigBear.ai on LinkedIn: @BigBear.ai and X: @BigBearai.

BigBear.ai is an Equal opportunity employer all protected groups, including protected veterans and individuals with disabilities.