Audio & Visual Engineer

Technology

• Configure, maintain and troubleshoot audio and video equipment including video conferencing systems, displays, touch panels, speakers, and accompanying wiring. Install equipment as needed including video conferencing systems.
• Support over 160 room video conferencing systems. Support displays and display technology for call centers.
• Provide training (remote and in-person when needed) for users. Create repeatable training processes and documentation.
• Manage project deployments and ensure on-time and on-target delivery.

Executive training

• Maintain an enthusiastic and collaborative approach to working with executives on their audio/video needs. Assist executive teams with system usage and support. Create user guides and how-to documentation for all levels of users. Conduct hands-on training, work with internal teams to design creative consumable "stories" on engagement.

Initiative

• Continually engage internal teams/users to ensure system and technology adoption and high user acceptance.
• Identify and present options for system improvements.

Problem Solving

• Actively listen to user issues, discuss and ensure they are engaged in the solution.
• Work internal tickets in support of system users including onboarding new users, maintaining internal support documentation, and ensuring the team is familiar with support solutions.
• Test issues, document, and work with vendors and internal teams to resolve.

Research and recommend

• Review current technology, develop budgets for system replacements, identify future trends, and create technology adoption plans.

Job Requirements

• Must be familiar with interior building construction techniques and fully understand construction blueprints
• Operate hand and basic power tools
• Terminate cables including RJ45, BNC, and USB-A/C
• Experience with Powerpoint, Excel and Visio
• Lift 50lbs
• Climb ladders

Bachelors of Management Information Systems (preferred)
Associates of Electronics Engineering Technology (preferred)

5 - 10 years: Familiarity with a wide range of audio/video manufacturers and vendors and hands-on engagement in deploying and maintaining systems (required)
5 - 10 years: Experience in integrating audio/video systems in a complex network environment (required)