Senior Analyst: Client Services

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

We are seeking a Senior Client Services and Financial Institution Analyst to join The Financial Performance Solutions (FPS) group that consists of 16 dedicated financial professionals. This group delivers consulting and software solutions to banks and credit unions to assist them with meeting targets for budgeting, reporting, and compliance. This team provides high-level analysis and operational support to the leaders of our customer institutions, which necessitates a high level of attention to detail and customer service. The ideal candidate has an in-depth understanding of finances in banking, is comfortable with technical operations, and is a self-starter able to work independently with knowledge in ALLL/CECL.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Charlotte, NC; Birmingham, AL; Louisville, KY; Lenexa, KS; Springfield, MO; or Monett, MO.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

• Provides telephone consultation and support services to CXO level customers. Consults customers in analyzing and interpreting data to increase accuracy of results, make informed decisions and determine optimal risk levels.
• Provides customer consultation on complex banking concepts.
• May perform and/or manage complex customer installations. Engages customer in consultative dialogue for the purpose of collecting and interpreting key customer financial data.
• Completes projects, including but not limited to, risk analysis, financial model validations and core deposit studies.
• Assists customers in interpretation of financial models.
• Maintains customer databases with pertinent information for the purpose of identifying specific contacts. Logs all client activity related to support, financial analysis and report generation, etc.
• Communicates customer feedback and requests for additional functionality to product development.
• Encourages and solicits customer referrals. Acts as a subject matter expert to Sales.
• Acts as primary resource for other Client Services Analysts and assists with complex customer problems or projects.
• Acts as a resource for other product lines.
• May assist less experienced peers.
• May provide additional product/service-specific support in the following areas:
  • Assists in product development by testing new software releases. Documents all phases of system operations.
  • Conducts customer or internal training sessions, delivers Board or ALCO presentations, writes white papers and/or speaks at industry trade events.
  • Coordinates and provides monthly/quarterly updates to all service bureau and monthly administrative customers.
• May perform other job duties as assigned.

What you'll need to have:

What would be nice for you to have:

• Bachelor's degree in Accounting, Finance, Business Administration or related field.
• Experience in ALLL/CECL (Allowance for Loan and Lease Losses / Current Expected Credit Losses).
• Experience with the implementation, maintenance, or troubleshooting of technical products/systems.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.