Client Success Manager (Enterprise Accounts)

Vaco
$100,000.00 - $110,000.00 / yr
United States, New York, New York
Jan 21, 2026
Client: Media/Advertising Analytics Organization Role:Client Success Manager - (Enterprise Accounts-New Business) Salary: $100,000-$110,000 + Bonus & Benefits (Depending on level and location) Location: Remote (Preferred EST time zone) *DSP and Programmatic experience is required Role Overview We are seeking a highly motivated and experienced Customer Success Manager (CSM) to support and grow a portfolio of enterprise clients** within a digital advertising technology environment. In this role, you will manage strategic customer relationships, drive platform adoption, and help clients achieve strong performance and long-term value. You will serve as a trusted advisor and strategic partner to advertisers and agencies, providing guidance on campaign execution, optimization, and performance. This role requires a solid understanding of programmatic advertising, strong client-facing skills, and the ability to operate effectively in a fast-paced, collaborative setting. Key Responsibilities Serve as the primary point of contact for assigned enterprise customers, managing relationships across self-serve and managed-service accounts to drive adoption, satisfaction, and retention. Lead client onboarding, training, and ongoing enablement, ensuring customers effectively leverage the platform and new capabilities. Partner with clients on campaign setup, optimization, and performance analysis, collaborating with internal teams to resolve issues and improve outcomes. Act as a strategic advisor by translating client business goals into platform and media strategies, including recommendations across inventory types and targeting approaches. Monitor account health, identify risks and growth opportunities, and support renewals and account expansion within enterprise portfolios. Requirements 3-5 years of experience in Customer Success, Account Management, or Ad Operations Strong background in AdTech and programmatic advertising Experience supporting enterprise-level clients in a SaaS or AdTech environment Experience managing both self-serve and managed-service client relationships Excellent communication, presentation, and relationship-building skills Proven ability to train and support clients on complex platforms Analytical mindset with the ability to translate performance data into insights and recommendations Strong organizational skills with the ability to manage multiple accounts and priorities Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.