Solutions Specialist - InfoQuest

The retail industry continues to see unprecedented dynamics as it pivots to a true omni-channel shopping experience. Informed retailers are succeeding, and RDSolutions is providing them with the consultation and critical data services to define, monitor and react to their ever-changing customer preferences and competitor advances. Every day retailers are making million-dollar decisions based on the insights we are providing. RDSolutions's track record spans nearly 40 years in providing retail data and intelligent solutions for virtually every major North American retailer.

About the Role:

We are seeking a highly organized and detail-oriented Solutions Specialist to support InfoQuest clients. This role requires exceptional project management skills, strong communication abilities, and a proactive approach to client service. The Solution Specialist will coordinate projects, facilitate cross-team collaboration, and ensure deliverables are executed smoothly. This role requires excellent customer service support and a professional attitude.

What You'll Do:

• Act as supporting point of contact with client, maintain relationships, and assist with program planning.
• Manage the full lifecycle of client projects from kickoff through completion, ensuring timelines, budgets, and quality standards are met.
• Collaborate closely with internal teams (e.g., field operations, corporate operations, sales) to ensure alignment and successful project delivery.
• Track progress, anticipate challenges, and proactively address issues as they arise.
• Develop and maintain detailed project documentation, including timelines, status reports, and client feedback. Own all project updates with client and internal stakeholders.
• Proactively identify potential challenges and devise strategic solutions to enhance client satisfaction.
• Ensure a consistent, high-quality experience that reflects our standards of excellence.

What You'll Need:

• Bachelor's degree in business, sales, marketing, or another similar field required.
• 2-4 years of experience in Marketing.
• 1-3 years of experience in Consumer Products, brand or agency experience.
• 2-4 years of experience directly managing clients.
• Ability to prioritize tasks in fast-paced environment to meet deadlines and shifting business needs.
• Ability to work independently and manage multiple projects simultaneously.
• Strong organizational skills with exceptional attention to detail and follow-through.
• Excellent verbal and written communication skills with the ability to work closely with team members as well as clients.
• Strong PowerPoint skills with experience building polished, professional, client-ready presentation decks.
• Strong leadership skills.
• Experience in Consumer Goods, Retail, or Market Research industry is a plus.

What You'll Get

• A competitive base salary plus annual bonus eligibility.
• Opportunity to work on a hybrid schedule - Tue/Wed/Thu onsite in our corporate headquarters office.
• Comprehensive benefits package including medical, dental, vision, 401k + match.
• An international and diverse work environment.
• Opportunity to make a significant impact.
• Be part of a fast-paced, dynamic team where innovation and collaboration are valued.