RN - Patient Experience Project Manager

Responsible for managing and operationalizing performance improvement related projects throughout the Christiana Care Health System under the direction of the Patient Experience leadership. The Program Manager will be the facilitator, analyst, and consultant, assisting and guiding the support teams to redesign and improve processes, behaviors, and outcomes. Develops project plans and timelines, bringing together resources as needed. Works with many functional areas throughout Christiana Care.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Leads project teams from design implementation to completion ensuring that all goals and objectives are met throughout the process.
• Researches and implements innovative approaches to improving Patient Experience practices through design improvement projects and methodologies.
• Utilizes data from various and appropriate sources to develop effective benchmarks used in the data analysis to change practice.
• Plans, develops, and maintains work in an organized manner that is consistent with the department leadership and organizational goals.
• Anticipates the needs of customers and addresses these promptly and appropriately.
• Supports meetings by preparing and sending out the appropriate meeting materials and sends communications prior to and after meetings.
• Prepares, analyzes, and presents detailed data and project related information to support the work.
• Assists in developing presentations that provide clear accurate information and are supported with exhibits, PowerPoint presentations, oral and or written reports.
• Performs assignments that need to be completed, even when outside the scope of routine responsibilities; adaptable to changing departmental conditions: team worker
• Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
• Performs other related duties as required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

Bachelor's Degree required; Master's preferred

RN license required.

5+ years of project management experience

Experience with health care operations

Proven success managing large projects using multiple project management techniques

Experience evaluating and implementing new technology solutions

Demonstrated certification and /or experience in advanced improvement science methodologies (LEAN, Six Sigma, etc.)

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/