New

Program Manager - Support Services

Duke Clinical Research Institute
United States, North Carolina, Durham
300 West Morgan Street (Show on map)
Jan 14, 2026
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. Work arrangement: on-site Hospital Administration Suite Role Summary The Program Manager for Support Services at Duke University Hospital will lead strategic initiatives in space planning, unit relocation, and operational efficiency. This role ensures compliance, safety, and collaboration across multidisciplinary teams to support patient care and organizational goals. Key Responsibilities Space Planning & Allocation Develop and maintain accurate space inventories, conduct audits, and support planning for new programs and relocations. Maintain space management databases, interpret architectural plans, and track move-add-change scenarios. Quality, Safety and Regulatory Compliance Ensure compliance with regulatory standards through establishment of standard work and adherence. Coordinate with safety teams for emergency preparedness and infection control. Collaboration & Communication Act as liaison between facilities, regulatory and engineering departments to organize all audits, inspections and tracer activities. Provide reports, maintain action plans and communicate follow up items for timely resolution. Unit Moves Oversee planning and execution of hospital unit moves, ensuring no disruption to patient care. Create detailed schedules for pre-move, move day, and post-move activities. Serve as the primary liaison for staff, patients, and external vendors regarding relocation plans. Implement strategies to maintain care standards during transitions. Supervise inventory, transport, and setup of medical equipment and technology systems. Ensure adherence to HIPAA, OSHA, and infection control regulations throughout the move. Identify and mitigate safety hazards in both old and new unit spaces. Organize orientation sessions for staff on new layouts, workflows, and emergency protocols. Continuous Improvement through DQS (Duke Quality System) Lead all DQS efforts in partnership with key leadership stakeholders to maintain appropriate daily huddles and communication cadences and score card metrics and targeted improvement efforts. Support all departments within the Support Services portfolio to solve problems to root and implement sustainable change. Monitor safety incidents and near misses within the SRS system for Support Services. Ensure accurate details are documented in the reporting system as well as immediate actions are taken to contain and mitigate harm. Communicate findings to staff, leadership, and patients as needed. Ensure corrective actions are taken and track incident data for trends and improvements. Share lessons learned to strengthen safety culture. Education Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program. Experience Work requires the ability to plan and administer programs and direct program activities within a specific functional area, generally acquired through four years of related experience. OR ANY OTHER EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE Degrees, Licensures, Certifications N/A Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.