Sr. JIRA & Agile Tool Administrator

Optimal Solutions & Technologies (OST, Inc.) is focused on excellence. We specialize in providing Management Consulting, Information Technology, and Research Development and Engineering services.

The fundamental distinction of the OST team is its business knowledge in both the public and private sectors. We serve the aerospace & transportation, association & nonprofit, defense, education, energy, financial, healthcare, and technology & telecommunications industries. OST is successful because we listen to our clients, we learn from our clients, and we know our clients.

Sr. JIRA / Agile Tool Administrator

Description of specific duties in a typical workday for this position:

• The JIRA / Agile Tool Administrator provides enterprise Agile tooling administration, configuration, and governance support in support of program, portfolio, and headquarters-level operations. The individual partners with cross-functional teams-including Product, Engineering, Program Management, and Operations-to design, configure, and sustain scalable workflows and reporting solutions that enable effective Agile execution and leadership visibility.
• Responsibilities include configuring, maintaining, and optimizing JIRA Cloud and/or JIRA Data Center environments, including projects, workflows, screens, fields, schemes, and permission models. The JIRA Administrator designs intuitive and scalable workflows aligned with organizational processes and Agile methodologies, ensuring secure and efficient access through management of users, groups, roles, and permissions.
• The role supports development of team-, ART-, and portfolio-level dashboards, reports, and advanced JQL filters to provide actionable insight into performance, progress, and delivery. The JIRA / Agile Tool Administrator administers and configures JIRA Service Management (as applicable), including request types, SLAs, portal configuration, and automation.
• Additional duties include managing integrations with enterprise tools such as Confluence, GitHub, Bitbucket, Azure DevOps, and approved marketplace applications; maintaining add-ons including Automation for JIRA; supporting integrations with SharePoint, Power BI, and other data and reporting platforms; and establishing governance standards, best practices, and documentation for enterprise tool usage.
• The JIRA Administrator provides training, onboarding, troubleshooting, and day-to-day support to end users; manages system updates, maintenance activities, backups, and audits; and ensures the Agile tooling environment remains reliable, compliant, and aligned with organizational needs.

Requirements (Years of experience, Education, Certifications):

• Bachelor's degree in information technology, Computer Science, Information Systems, Engineering, or a related discipline
• Minimum of 10 years of hands-on JIRA administration experience in an enterprise environment
• Demonstrated experience with:
  
  
  
  • JIRA Cloud and/or Data Center configuration and administration
  • Workflow, scheme, and permission model design
  • JQL development and dashboard/report creation
  • Supporting Agile methodologies (Scrum, Kanban; SAFe preferred)
  • Translating business requirements into scalable tool solutions
  
  
  
  
• Active Secret security clearance is required

This is a full-time position paying a base salary of $120,000, full benefits, and has possible bonus potential based on merit and performance. To be considered for this position, please apply online with a resume.

OST is an equal opportunity employer. Applicants are considered for positions without regard to race, religion, gender, native origin, age, disability, or any other category protected by applicable federal, state, or local laws.