Training & Development Specialist

Provides job instruction training to Access Management employees in the areas of pre-encounter and point of service encounter; utilizing multiple patient management systems to enhance performance and minimize failure. Analyzes, develops and tests systems and/or software with Information Services (IS) making recommendations on feasibility and develops processes for all users. Partners with coding, billing, nursing, physician, and compliance staff to provide, coordinate and / or disseminate education. Participates in core work groups to recommend and direct process development. Identifies needs, develops and conducts education, orientation and training, establishes evaluation and effectiveness measurement.

• Designs, writes, edits, assembles, and distributes course materials and conducts educator lead training sessions for applications based on multiple computing platforms, specifically modified for Spectrum Health utilization, used by a wide range of staff (including, but not limited to) access, collection, information technology, nursing, and physician staff.
• Utilizes a variety of methods and tools to identify training needs including the areas of knowledge, skills, attitude and performance level of individuals and groups utilizing interviews, observation, silent monitoring, pre-tests, audits, etc.
• Communicates, collaborates and acts as a team player with others in order to ensure continuity and coordination of services. Acts as a member related to open/direct communication and fosters team building and leads work teams across disciplines/departments.
• Establishes registration data standards system wide. Responsible for measuring data quality, creating follow up programs, troubleshooting respective performance problems and implementing system/procedural/PMPR impacting solutions. Also assists with the creation and maintenance of computer systems help screens.
• Utilizes IS Help Desk system to work Revenue Cycle Education queue for assigned trouble-shooting and security related incidents.
• Oversees change management in the areas of software modification, upgrades and third party payer requirement changes by researching, analyzing, identifying and prioritizing user needs and coordinating implementation activities with TIS, management and end users. Conducts software acceptance testing, staff training and other pre-operational tasks. Provides continued support to the application after implementation.
• Coordinates and participates in departmental "go-lives" of newly implemented computer system(s) to facilitate successful transition of new product and/or process utilization.
• Keeps abreast of current Medicare, Medicaid, Blue Cross, Commercial Insurance third party payer policy changes, trends, technology, and the processes surrounding the applications use.

Required

• Bachelor's Degree or equivalent related field

• CRT-Registered Health Information Technician (RHIT) - AAPC American Academy of Professional Coders HIM Upon Hire
• CRT-Registered Health Information Administrator (RHIA) - AHIMA American Health Information Management Association HIM Upon Hire
• CRT-Coding Specialist (CCS) - AHIMA American Health Information Management Association Coding Upon Hire
• CRT-Coding Specialist, Certified-Physician Based (CCS-P) - AHIMA American Health Information Management Association Coding Upon Hire
• CRT-Professional Coder - AAPC American Academy of Professional Coders Coding Upon Hire

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.