Global Program Advisor

Department: Program Operations

Reports to: Global Program Manager

Location: Stamford, CT (on-site)

Salary Range: $27.47-$31.87 hourly

Start Date: February 15, 2026

Application Deadline: January 23, 2026

About AIFS Abroad

At AIFS Abroad, we bring the world together. Since 1964, we have helped more than 1.6 million participants engage in meaningful cultural exchange and international education experiences. Our work supports the development of globally minded citizens through study abroad, customized faculty-led programs, international internships, and career readiness programs offered in over 20 countries and virtually.

AIFS Abroad is a division of AIFS Inc., which is wholly owned by a UK-based charitable trust founded by Sir Cyril Taylor.

Our Team Culture

We are a mission-driven, collaborative team of international education professionals dedicated to making a positive global impact. Our workplace culture values transparency, innovation, shared goals, and ideas from staff at all levels.

Position Summary

The Global Program Advisor plays a vital role in supporting enrolled participants before departure and throughout their AIFS Abroad experience. Advisors provide individualized guidance, ensuring students are well-informed, prepared, and supported while maintaining strong program retention.

This role involves working closely with students, university partners, and overseas colleagues to manage pre-departure processes such as course enrollment, documentation compliance, and visa guidance (program/location dependent). Exceptional customer service, attention to detail, and strong program knowledge are essential.

This is a full-time, non-exempt position, Monday-Friday, with some flexibility in scheduling. Occasional domestic travel to U.S. study abroad fairs and potential international travel to AIFS program sites may be required.

Key Responsibilities

Participant & Program Support

• Manage participant onboarding through the AIFS online portal, including documentation collection and review
• Communicate regularly with participants and university advisors via phone, email, and internal systems
• Edit, approve, and maintain accurate participant documentation
• Provide guidance on course selection, approvals, and academic requirements
• Ensure all pre-departure requirements are completed prior to program start dates

Visa & Compliance Support

• Manage visa processes for assigned locations by staying informed of host country requirements
• Coordinate group visa applications when applicable
• Communicate clearly with students and external visa processing organizations
• Collaborate with overseas colleagues to stay current on visa and regulatory changes

Operational & Cross-Team Collaboration

• Maintain accurate records in AIFS databases and staff/student portals
• Ensure participants are enrolled in required travel and medical insurance
• Respond to inquiries regarding financial aid usage and support documentation tracking
• Collaborate with Program Managers, IT, Accounts, and other teams to ensure accurate billing and invoicing
• Share best practices with Internship and Customized Faculty-Led teams
• Co-host and update pre-departure webinars
• Respond to transcript-related inquiries
• Serve on the AIFS Abroad emergency phone rotation as scheduled
• Perform other duties as assigned

Role Milestones

• 30 Days: Onboarded and trained on core processes
• 60 Days: Familiar with assigned program locations and systems
• 90 Days: Acting as primary point of contact for participants and overseas partners
• 6 Months: Managing a full workflow independently and serving as location point person
• 1 Year: Fully integrated and contributing at a high level