Director, Community Events Experience

WHO WE ARE:

The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting-edge research, drives change through advocacy, facilitates professional education, collaborates with MS organizations around the world, and provides programs and services designed to help people with MS and their families move their lives forward. We partner with volunteers to accomplish our work. Staff members engage volunteers through effective and timely communications, facilitating meaningful opportunities, and continually seeking and providing feedback for reciprocal growth and learning.

The Director of Community Events Experience leads the strategy and execution of participant, donor, and volunteer experiences for community-based peer-to-peer fundraising events. This role ensures that event-day experiences are mission-centered, emotionally impactful, and aligned with brand standards, equity principles, and campaign goals. The Director collaborates closely with the P2P VPs, fundraising teams, and event production to deliver high-quality, consistent, and scalable experiences across all community events.

• Collaborate with 3 additional experience directors for Endurance Events and Signature Events to ensure all donor and internal staff experiences are aligned.

• Serve as the knowledge expert for Community Events event-day experience strategy and design

• Partner with P2P VPs and VP of Event Experience and Operations and fundraising teams to shape participant, donor, and volunteer experiences for community events

• Develop scalable experience templates, toolkits, and playbooks that support local implementation and brand consistency

• Integrate IDEA (Inclusion, Diversity, Equity, and Access) principles and mission storytelling throughout the event experience

• Partners with MarComms to deliver strong operational and marketing plans each year; remains point person for all Community events throughout the campaign.

• Collaborates with internal Corporate Engagement team to attract new corporate partners.

• Ensure experience strategies align with campaign goals, audience needs, and organizational brand standards

• Support standardized operations for check-in, onsite donations, and use of digital tools to enhance participant experience

• Provide direct consultation and support for community event campaigns during planning and onsite execution

• Analyze participant feedback and event-day insights to inform continuous improvement of the event experience

• Collaborate with the VP of Experience & Operations and Event Production leads to align experience design with logistics and production efforts.

• 7+ years of experience in event experience design, peer-to-peer fundraising, or community events event production

• Proven ability to develop and scale participant and donor experiences that align with brand, mission, and campaign goals

• Experience leading large-scale, multi-market community events (e.g., walks, hikes, climbs, and other community-based events)

• Strong understanding of inclusion, diversity, equity, and accessibility (IDEA) principles and how to apply them to public-facing experiences

• Excellent project management and cross-functional collaboration skills

• Ability to interpret participant feedback and event data to drive improvements

• Experience creating toolkits, playbooks, and training resources for local teams

• Familiarity with check-in and donation platforms, event-day technology, and onsite operations

• Exceptional communication skills, with the ability to influence and guide both national and field teams

• Bachelor's degree in marketing, nonprofit management, event production, or related field (or equivalent experience)

Location Requirements

• Remote - Flexible Location

• Work is primarily performed remotely, however, when possible and necessary, teams meet in person to conduct the business of the organization and build team relationships.

Compensation | Benefits:

The estimated hiring compensation range for this role is $70,000-$79,000. Final offers will be based on the candidate'sgeographic location, consider career experience and may vary from this range due to these and other factors.

You will have the opportunity for a highly competitive, comprehensive benefit package that the Society provides to employees. Your benefits include a considerable Paid Time Off Plan; Paid Holidays; 401k Retirement Savings Plan with Society match; Commuter Benefit Plan; Comprehensive Health & Welfare benefits including Medical, Dental, Vision, Flex Spending Accounts, Life Insurance, Disability Coverage, Spring Health Membership offering free therapy and professional coaching, as well as additional voluntary benefit offerings. Not to mention, you will join an incredible mission focused team of people!

We're committed to supporting the growth of every employee through a structured and transparent approach to career development. We use Talent Portraits to define clear expectations, development opportunities, and advancement paths - whether you're growing as a people leader or deepening your expertise as an individual contributor. Each role is thoughtfully placed within one of these pathways (Leadership or Partner) to help you understand how it fits into our broader organization and your potential career journey.

This position is classified as Partner - Knowledge Expert.

The National MS Society is committed to building a diverse and inclusive workforce. We strive to create a workforce that reflects the communities we serve and where everyone feels empowered to bring their authentic selves to work. We need you and your unique talents and perspectives to help us write the last chapter on MS.

APPLICATION INSTRUCTIONS:

We appreciate your consideration of our job opportunities and strive to make it as effortless as possible to apply for our positions. With only a few required sections and the option to use our resume parsing tool, we aim to streamline the application experience, saving you time and effort. Additionally, if you wish to include a cover letter with your application, please feel free to attach it along with your resume, and any other documents required, to the Resume/CV document upload section at the bottom of the My Experience page. We appreciate your interest in joining our team and look forward to receiving your application!

Important: You will not be able to modify your application after you submit it. The "My Experience" page is the only opportunity to add your cover letter and supporting document attachments. If you experience any trouble submitting your materials, please check out our FAQ & Contact Us page.