Training Specialist, Business Process Operations (East Coast)

Presidio, Where Teamwork and Innovation Shape the Future AtPresidio, we're at the forefront of a global technology revolution, transforming industries throughcutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights.

The Role

Presidio seeks a full-time Training Specialist (TS) to support the Business Process Operations team. The Training Specialist partners with department leadership, team members, and cross-functional stakeholders to design, coordinate, deliver, and maintain effective training programs. This role ensures alignment with Presidio policies, procedures, regulatory requirements, and business objectives, while supporting continuous improvement and operational excellence. The TS is responsible for overseeing departmental training processes, maintaining training records, monitoring effectiveness, and ensuring employees are equipped to meet customer and company performance commitments.

Responsibilities include:

• Own and maintain departmental training processes, procedures, and documentation, including Corrective and Preventive Action (CAPA)-related training.
• Coordinate onboarding and ongoing training for new hires and existing employees within multi-departmental trainings.
• Develop, maintain, and manage the department's internal training schedule and curriculum.
• Prepare, deliver, and support training sessions to ensure understanding and adherence to company and departmental objectives.
• Track training completion, effectiveness, and outcomes; maintain accurate training records and compliance documentation.
• Prepare and distribute training metrics, dashboards, and reports aligned with company and departmental quality goals.
• Partner with department leaders and managers to define employee training objectives and ensure timely completion.
• Conduct internal audits, assessments, and gap analyses through documentation review and manager/employee interviews.
• Identify training gaps and recommend improvements based on feedback, performance data, and audit results.
• Partner with department managers to address overdue, stale, or incomplete training activities.
• Support the implementation and adoption of new training initiatives, processes, and tools.
• Coordinate external training opportunities as needed, including vendor-led or third-party training.
• Stay current on training best practices, tools, and methodologies to improve training effectiveness continuously.

Required Skills and Professional Experience

• Bachelor's degree or equivalent experience and/or military experience
• 5+ years' of experience in Training and Enablement, specifically creating training curriculums.
• Internal Auditing - including planning, management, and implementation
• Risk Management and Implementation
• Analytical and Problem-Solving Skills
• Experience with Salesforce, ServiceNow, Power BI, and QlikView is a plus.
• Training development and delivery
• Task/Workload Management
  
  
  
  • Manage multiple competing priorities
  • Work in an operational environment under pressure and meet deadlines
  
  
  
  
• Engagement for Team Success
  
  
  
  • Strong interpersonal skills
  • Strong team-orientation
  • Strong organizational skills
  
  
  
  
• Excellent Written and Oral Communication Skills

Your future at Presidio
JoiningPresidiomeans stepping into aculture of trailblazers-thinkers, builders, and collaborators-who push the boundaries of what's possible. With our expertise inAI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here,your impact is real.Whether you're harnessing the power ofGenerative AI, architecting resilientdigital ecosystems, or drivingdata-driven transformation, you'll be part of a team that is shaping the future.

Ready to innovate? Let's redefine what's next-together.

About Presidio
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com.

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Applications will be accepted on a rolling basis.

Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state, and local statutes, regulations, and ordinances.

To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to recruitment@presidio.com for assistance.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to recruitment@presidio.com.

Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.