Inside Sales Representative - Discrete

ESSENTIAL DUTIES AND RESPONSIBILITIES
*Work to meet all established Key Performance Indicators (KPI's)
*Meet sales and gross profit percentage targets for assigned books of business.
*Follow company guidelines to establish selling prices and profit margins.
*Actively research profitability concerns.
*Meet objectives related to customer acquisition and activation.
*Always represents the company professionally and courteously.
*Moderate/Expert technical understanding of fasteners & industrial hardware required.
*Works to ensure customer retention through seamless customer support, proactive communication, and order fulfillment troubleshooting
*Serve as an escalation point for non-routine customer solutions and support. Provide support to the Business Unit Manager in escalated matters.
*Work to improve customer experience and provide solutions for one-time buys, and drive efficiency to improve service & profitability.
*Provide support and mentorship to other members of the discrete/unplanned Inside Sales team, including providing training opportunities.
*Data entry, quote support, record management, researching activities, logistics (communication with warehouse), shipment scheduling, etc. via defined processes
*Effective management of all customers' master data (IE: shipping conditions, blanket order requirements, customer contact information, CRM data, prior day invoicing, order entry etc.)
*Proactively drives account management while executing tasks to support the sales process and move opportunities forward.
*Collaborate professionally with cross-functional teams to identify and resolve customer issues.
*Work to improve customer experience and provide solutions for one-time buys, and drive efficiency to improve service & profitability.
*Manage customer portals for demand, quote requests, and corrective actions
*Maintains and builds customer relationships to become trusted consultative advisors
*Excellent judgement and decision-making skills
*Strategic thinker; uses creative and innovative problem solving in many types of diverse situations.
*Proactively contact customers to assist with upcoming requirements.
*Be able to learn ways with Wurth training to read and decipher customer prints and drawings
*Provide Leadership for recommending and identifying internal process improvements.
*Respond timely to requests via all modes of communication (IE: phone, fax, email or chat)
*Performs other duties, as assigned.

QUALIFICATIONS, SKILLS & ABILITIES
* Bachelor's Degree Preferred. High school diploma/GED
* Minimum 3 - 5 years' customer service/inside sales or related experience is required.
* Intermediate to Advanced experience in Microsoft Outlook, Word and PowerPoint.
* Advanced Excel skills.
* SAP & P21 skills/experience are advantageous.
* Must be able to read, analyze and understand customer purchase orders, drawings and vendor-supplied reference material.
*Experience in sourcing and procuring industrial hardware.
* Intermediate technical understanding of fasteners & industrial hardware required.
*Ability to analyze data to make decisions and impact on the customer.

*Up sell products and services
* Ability to supply customers with professional written, computer-generated or verbal quotations and recommendations.
* Must be able to verbalize thoughts and information via phone and in person clearly and concisely.
*Excellent judgement and decision-making skills
*Ability to establish credibility, respect and trust from internal colleagues and external customers.
*Ability to keep employees motivated, create a team environment and resolve conflict.
* Must occasionally lift, carry or move up to 25 lbs.