Director of Internal Communications

Job Summary

Sorenson is seeking a strategic, creative, and experienced Director of Internal Communications who is passionate about igniting our employee experience through strategic communications and value-aligned programs. In this role, you will be responsible for leading the strategic development and execution of all internal communications and social media with an aim to build internal understanding of the company's business strategy, culture and values and to foster a culture of inclusion and belonging.

This position will actively support employee engagement and change management efforts through company-wide employee communications through existing and future communications channels and vehicles including new and emerging technologies.

Essential Duties and Responsibilities

• Partner with the CHRO to develop inspiring, compelling, and connected communications, and ensure the internal communications program is successful in keeping all key stakeholders well-informed to achieve business objectives.
• Simultaneously manage, coordinate, and execute a number of complex internal communications and announcement projects within stringent timelines.
• Manage the company intranet structure and content.
• Coordinate with the engagement team on Viva Engage groups and content.
• Assist with quarterly company Town Hall events and agendas.
• Manage Staffbase and coordinate with IT on distribution lists and vendor contracts.
• Work to ensure employees feel engaged, informed, and connected, as well as have a strong connection to Sorenson's business strategy so they can do their best work.
• In partnership with the CHRO, develop and implement company-wide internal communication and change enablement strategies and plans that engage, align, and inspire employees with Sorenson's vision and business strategy, and drive employees' understanding of business priorities, key initiatives, values and culture.
• In partnership with the CHRO, define the key internal communications priorities and leverage these to create multi-stakeholder, multi-channel communications strategies, and related tactics.
• Serve as strategic business partner and provide counsel and executive writing support as needed and develop messaging and internal presentations for company updates, key initiatives, industry issues, and other topics.
• Assess, evaluate, and track metrics that demonstrate effectiveness of communication strategy and approaches.
• Ensure consistency and alignment of internal communication activities across all functions and locations. Ensure messaging and positioning harmonization and consistency across the organization.
• Prepare communications that support global employee engagement and change management initiatives, including for the UK and Brazil. Produce compelling and relevant omni-channel stories rooted in our company purpose, priorities, and values.
• Serve as a liaison and spokesperson for the human resource leadership team, providing collaborative guidance and advice on integrated communication strategies to enable employee morale, productivity, retention, and policy compliance.
• Guide the vision and ensure there is an ongoing cadence of events and activities to foster team building and community.
• Partner with Marketing & TA teams to build strong internal and external brand recognition through our LinkedIn profile and company website as a desired employer for top talent.
• Represent the voice of the employee to leadership and reflect the employee voice in internal and external messaging.
• Other duties as assigned.

Supervisory Responsibility

This position manages employees and is responsible for the performance management and hiring of the employees.

Travel Requirements

Travel Requirements: Less than 25%

Education

Minimum:

• 4 Year/Bachelor's Degree in Public Relations, Communications, Marketing, English or related field

Experience

Minimum Years of Experience:

• 7 years of communications experience guiding strategy and execution of global integrated communications campaigns that inform and delight employees.

Knowledge, Skills, and Abilities

• Proven track record, people leadership capability, and ability to successfully work cross-functionally to influence, coach, and align toward a common communication strategy with stakeholders at the highest levels in a highly regulated, politically sensitive, and technical environment.
• Ability and confidence to influence executives and senior leaders on strategy, messaging, and engagement opportunities to drive pride, loyalty, and advocacy while managing through change.
• Entrepreneurial and a hands-on style with a strong bias for action and results while working effectively in an environment that values collaboration without ego.
• Excellent oral, written, and visual communications skills with ability to simplify complex issues and act quickly with sensitivity to a range of external perspectives.
• Strong writer and storyteller with proven ability to synthesize and accurately disseminate information from across a variety of business areas.
• Demonstrated experience with a broad mix of communication channels including digital platforms and social media.
• Ability to build coalitions, create followership, and get things done in a flat, matrixed organization, meeting the needs of both the executive team and internal and external communications function.
• Skilled at soliciting input and enrolling key stakeholders into a strategic vision.
• Strong business and commercial acumen along with change management skills to understand the business drivers.
• Exceptional project management and interpersonal skills with the ability to prioritize multiple projects at one time.
• Clear interest and understanding of current affairs and technology developments and the ability to gauge the effects of these on present and future communication plans.
• Resourcefulness and self-motivation to independently prioritize shifting workloads in a high growth, ever-changing environment.
• Passion for fostering a diverse and inclusive work environment.
• Experience working on internal belonging and engagement initiatives.
• Computer proficient (includes: MS Office and Outlook)

Working Conditions and Physical Requirements

• Able to sit/ stand for a long period of time in an office environment
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
• Regular and predictable attendance required.

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Apply today! www.sorenson.com/company/careers/

Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.

Company Summary

Our Mission...Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.

We achieve great things together working "The Sorenson Way" with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.