New

Office IT Solution Advisor

McKinsey & Company
parental leave, paid time off
United States, Texas, Houston
Jan 08, 2026
Technology & Digital Office IT Solution Advisor Job ID: 104423 Do you want to work on complex and pressing challenges-the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? If this sounds like you, you've come to the right place. Your Impact As an IT Solution Advisor, you will play a vital role in ensuring a seamless and positive technology experience in the Houston office. You will be part of the Global Office Technology team, working closely with local office teams and the broader Tech Ecosystem to deliver exceptional customer service and innovative technology solutions. This role will also involve collaborating with other parts of the firm, such as product teams, to enhance IT tools and services and ensure they meet the needs of colleagues. In this role, you will ensure the functionality of office technology, such as meeting room infrastructure, to deliver a positive and efficient experience for colleagues. You will troubleshoot and resolve device and office technology issues by partnering with Tech Ecosystem teams to identify optimal solutions. Additionally, you will educate colleagues on innovative technology, driving the successful adoption of tools and services. By proactively engaging with colleagues, you will listen to their technology needs, provide just-in-time solutions, and document insights to inform future improvements. You will also conduct technology orientations for new hires, ensuring they are equipped to use their devices effectively from their first day. Supporting office technology changes, you will act as a bridge to product teams to improve IT products and services, ensuring they are customer centric. You will assist with office technology implementations and contribute to local, regional, or global initiatives. In some cases, you may travel to other locations or events to deliver technology assistance and awareness programs. This role is critical to the firm's ability to provide seamless and efficient technology experience for colleagues, enabling them to focus on delivering impact to clients. By ensuring the smooth operation of office technology and driving the adoption of innovative tools, you will directly contribute to fostering collaboration, productivity, and excellence across teams. Your Growth You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact. In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference. When you join us, you will have: Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey. A voice that matters: From day one, we value your ideas and contributions. You'll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes. Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm's diversity fuels creativity and helps us come up with the best solutions. Plus, you'll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences. Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family. Your qualifications and skills University/high school degree, or equivalent experience in IT 2+ years of experience in IT Services, IT support or IT Business Analysis Proficient tech skills MacOS, Windows, O365 packages and other collaboration and productivity platforms, such as Slack, ServiceNow and Zoom Great problem-solving skills. Ability to break down and solve technical problems, involving others if necessary Strong customer service orientation with a keen sense of urgency, capable of prioritizing customer needs and providing timely solutions Relationship and network building, with the ability to work closely with global teams and internal clients Capability to drive an independent workstream in the context of day-to-day operations and team projects Demonstrated knowledge or certification in Agile/ SCRUM is a plus Excellent communication and collaboration skills, with the ability to work effectively in a team and foster an inclusive environment Please review the additional requirements regarding essential job functions of McKinsey colleagues. Our unwavering commitment to integrity drives everything we do, guiding us to always act in the best interests of our clients, our people, and the communities we serve. Apply Now Apply Later FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law. Certain US jurisdictions require McKinsey & Company to include a reasonable estimate of the salary for this role. For new joiners for this role in the United States, including all office locations where the job may be performed, a reasonable estimated range is $68,800 - $86,000 USD -to help you understand what you can expect. This reflects our best estimate of the lowest to highest [salary/hourly wages] for this role at the time of this posting, ensuring you have a clear picture right from the start, though it's important to remember that actual salaries may vary. Factors like your office location, your unique blend of experience and skills, start date and our current organizational needs all play a part in determining the final figure. Certain roles are also eligible for bonuses, subject to McKinsey's discretion and based on factors such as individual and/or organizational performance. Additionally, we provide a comprehensive benefits package that reflects our commitment to the wellness of our colleagues and their families. This includes medical, mental health, dental and vision coverage, telemedicine services, life, accident and disability insurance, parental leave and family planning benefits, caregiving resources, a generous retirement contributions program, financial guidance, and paid time off. FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites. Job Skill Group - CSSA Job Skill Code - ITS - Office IT Solution Advisor Function - Technology Industry - High Tech Post to LinkedIn - Yes Posted to LinkedIn Date - Fri Nov 14 00:00:00 GMT 2025 LinkedIn Posting City - Houston LinkedIn Posting State/Province - Texas LinkedIn Posting Country - United States LinkedIn Job Title - Office IT Solution Advisor LinkedIn Function - Information Technology LinkedIn Industry - Information Technology and Services LinkedIn Seniority Level - Entry level