Services Technician

Location: Phoenix, AZ Hybrid: 3 days a week

Pay: $20-$22/hr

Position Overview
The Services Technician performs installation, modification, repair, testing and/or servicing on systems
and communications equipment, including, but not limited to: hardware and peripherals; software
configuration; voice, video and data cabling systems; and networks. Incumbents service both internal
Insight teammates, as well as clients on site.
What you'll do at Insight
Hardware
Performs necessary hardware and peripheral repairs. This includes, but is not limited to,
identifying the problem and determining the most efficient and cost effective way to resolve the
problem, keeping customer downtime to a minimum.
Installs and tests system hardware at customer site. This includes, but is not limited to, setting
up the hardware, testing the hardware to make sure it is working, identifying system hardware
problems and following any special instructions.
Completes all required documentation involved in a service call to ensure accurate billing, and
timely return of defective products/parts, with respect to warranty or contract. This includes
completion of required Insight and vendor paperwork, preparing defective product or parts for
return to vendor, and promptly returning defective products/parts and paperwork according to
Insight policies and procedures.
Identify system hardware problems and determine the most efficient and cost effective way of
resolving the problem.
Perform necessary hardware and peripheral repair, keeping client downtime to a minimum.
Identify defective parts and order replacement parts utilizing vendor supplied tools such as web
sites, phone support, etc.
Understand current depot programs such as Hot Swap and AR3D; participate as needed.
Other duties as assigned.
Video, Voice and Data Cabling Systems
Provides telephone support for a geographically dispersed user community using a combination
of desktop remote control products.
Resolve software configuration problems and diagnose hardware problems at the workstation
level.
Identifying, pulling, terminating and labeling Cat3, 5e, Cat 6, Cat 6A, coax and fiber optic cable
Installing support structures and pathways (J-hooks, support rings, cable slings and cable tray /
ladder rack, conduit and raceway).
Termination of work station outlets, patch panels, 110 and 66 blocks.
Fiber terminations.
Termination with multi-pair / strand cable (Copper and fiber).
Reading blue prints, identifying cable paths and some assistance with site surveys, and bidding.
Other duties as assigned.
Networking
Installs, tests, and configures network and data communication equipment such as switches,
routers, firewalls, VPN devices, etc.
Installs, tests, and supports Network Operating Systems (NOS) and their applications.
Performs server hardware support, troubleshooting, and performance tuning.
Implements and supports Active Directory and supporting technologies such as DNS, DHCP,
WINS, etc.
Implements and supports Microsoft server applications such as Exchange, SMS, IIS, RIS, etc.
Other duties as assigned.
What you'll need to join Insight
Bachelor's degree (BA/BS) from four-year College or university or 2 years related experience
and/or training; or equivalent combination of education and experience.
LANs, WANs, Personal Computers, messaging and server software applications experience
required.
Cable plants, network services, email, bulletin boards, and CD-ROM libraries needed.
Ability to automate tasks using basic scripting techniques required.
Remotely manage devices to determine user experiences and debug issue, utilizing knowledge
base and call script skills required.
Must be able to work with both ends of basic level testing as well as high level testing and
documentation.
High level of technical proficiency in microcomputer product areas a must.
Familiarity with large account environments and protocol required.
Working knowledge in major desktop operating systems (Windows 2000, Windows NT and
Windows XP Workstation).
Comfort and familiarity with to take units apart and re-assemble required.
Excellent troubleshooting skills needed.
Must have the ability to keep current with alternative systems and technology and make
technology recommendations to management consistent with the company's business and
systems strategies.
Ability to enter data into systems accurately required.
Must have the ability to multitask with strong organization and time management skills.
Must be able to respond effectively to inquiries or complaints within a timely fashion.
Knowledge of receiving, warehouse and safety procedures a plus.
Possession a valid forklift certification a plus.