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Summer Intern - Information Technology - Desktop Support

General Dynamics Land Systems
401(k)
United States, Michigan, Sterling Heights
38500 Mound Road (Show on map)
Jan 08, 2026
This is for a Summer 2026 Internship located at our facility in Sterling Heights, Michigan The General Dynamics Land Systems Internship Program provides an opportunity for students looking to start or continue the transition from academia into industry. Our internship assignments provide compensation based on area of study and class standing, and have the students embedded in key functional areas of our business, getting real-world experience and mentorship from seasoned professionals. Company Information General Dynamics is a successful Fortune 100, global aerospace and defense company, with over 90,000 employees world-wide. General Dynamics Land Systems, a business unit of General Dynamics, has a strong foundation of delivering core engineering and manufacturing capabilities to our clients for military vehicles. Our team is focused on continuous process and productivity improvements that reduce product costs, while increasing troop safety and effectiveness. Land Systems continues to work with the US Armed Forces and its Allies to ensure these vehicles remain survivable, relevant, flexible, affordable and capable of addressing a dynamic threat environment. What We Offer Whether you are starting your career or an experienced professional, we offer a Total Rewards package that is impactful and built for you. Healthcare including medical, dental, vision. Competitive base pay. 401k Match (6%). Hybrid work schedule may be available. 9-80 Work Schedule (This position's standard work schedule is a 9/80. The 9/80 schedule allows employees who work a nine-hour day Monday through Thursday to take every other Friday off).Onsite Cafeteria, remodeled with new equipment Fitness Center, and Outdoor fitness track About the Role: The Desktop Support Intern works under the guidance of the Desktop Support Manager and local Desktop Support staff to schedule, image, install software, test and deploy new PCs to end users. Reclaim prior equipment, update documentation and assist with disposal process. Responsibilities to Anticipate/Expect: Schedule, image, install software, test and deploy new PCs to users Reclaim prior equipment, update documentation and assist with disposal process Troubleshoot hardware at point of install to ensure user is able to perform duties Investigate and resolve desktop operating system and software issues Communicate with users and management about PC Refresh schedule and status Investigate and resolve network printing issues Position Requirements: Must be pursuing a Bachelor's Degree in a technical field in Computer Science, Computer Engineering or related Technical Discipline. Certifications such as A+ or Microsoft MC a bonus Technical knowledge of hardware, including desktops, laptops, tablets, and workstations Technical knowledge of PC internal components, including drives, cards, memory upgrades Technical familiarity with network printers & printer management Hands-on hardware troubleshooting experience Equipment support experience with Dell, EMC, Cisco, etc. Working technical knowledge of current protocols, operating systems, and standards Ability to operate tools, components, and peripheral accessories Able to read and understand technical manuals, procedural documentation, and OEM guides Ability to investigate PC and software issues Effective interpersonal skills and relationship-building skills Written and oral communication skills Ability to present ideas in a clear and concise manner Analytical and problem-solving abilities, with attention to detail A strong customer-service orientation Other Information: Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components Lifting and transporting of heavy to moderately heavy objects, such as computers, workstations, monitors, and peripherals Flexibility to work above and below desk height and on a ladder Exposure to both office and heavy manufacturing environments, working in and around dust and fumes, heat and cold, moving machinery, and in areas with a high noise volume Bending, kneeling, standing, walking, lifting