Service Center Manager

Come join our family! Microbac Laboratories is an essential business offering competitive pay and benefits including medical, dental, vision, life insurance, disability, generous paid time off including vacation, holidays and flex-time, a wellness program, referral bonus, tuition reimbursement and more!

Whether you are just starting your career in science or looking to further it, Microbac will put you on the path of an exciting career with room to grow. Quality, safety, giving back to our communities, diversity and inclusion, customer success and employee wellbeing are part of our core culture. We are looking for motivated individuals to join our family as an Service Center Manager.

ABOUT MICROBAC

Microbac serves our clients with the utmost expertise and respect for their market requirements, constraints and challenges. We embody a company-wide commitment to exceptional customer experience, which has been refined over nearly 50 years of trusted, analytical and measurement experience.

Through our network of laboratories, offices, and field services, we have the flexibility to meet the unique requirements for each client, project and scope.

As a privately held third-party testing company, Microbac operates with a commitment to safety, quality and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and nutrition and life science markets.

JOB SUMMARY

The Service Center Manager is responsible for responsible for supervising department operations.

Essential Functions:

• Prepare and process samples, and collect information about the composition of substances to support the analytical testing needs of clients, for such purposes as quantitative analysis, and product development.
• Follow established SOP's and adhere to state, federal and other accrediting body requirements.
• Perform equipment and instrumentation maintenance.

• Maintain key performance indicators (KPIs) to measure operational performance, analyze data to identify trends or areas for improvement, and report findings to management.
• Assist in the development and monitoring of departmental budgets, identifying cost-saving opportunities and implementing cost-control measures as necessary.
• Identify opportunities for process optimization and efficiency improvements, implementing strategies to streamline workflows and eliminate waste.
• Monitor and maintain quality standards for products or services, implementing corrective actions as needed to address deviations and prevent reoccurrence.
• Work closely with the Quality team to assure method and SOP compliance.
• Monitor and manage facilities and equipment and keep both in sufficient working order.
• Maintain the integrity of procedures.
• Maintains necessary supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting supply orders; verifying receipt; and maintaining an orderly storage system.
• Improve our product and delivery to our customers.
• Provides information by answering questions or inquiries from both internal and external customers.
• Ensure compliance with health, safety, and environmental regulations and company policies to maintain a safe and secure work environment for employees.
• Other duties as assigned or requested.

Minimum Qualifications

• A person with a bachelor's degree in the chemical, environmental, physical or biological sciences, or engineering, with at least twenty-four (24) college semester credit hours in chemistry and at least two (2) years of appropriate experience in environmental analysis of representative organic analytes for which the laboratory is approved or seeking approval. A masters or earned doctoral degree in one of the above disciplines may be substituted for one (1) year of experience.
• Basic knowledge of principles, terminology, practices, techniques and instrumentation commonly used in a laboratory setting.
• Ability to effectively prioritize work and manage time to meet deadlines and rush orders
• Computer literacy
• Ability to work with delicate laboratory equipment
• Ability to communicate effectively in both written and verbal formats
• Experience with GC and GCMS is required
• Knowledge of EPA methodologies is required

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools; talk or hear. The employee is occasionally required to stand, walk, and sit.
• The employee must occassionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include color vision and depth perception.

Working Conditions:

• While performing the duties of this job, the employee will be in a general office environment.
• The noise level in the work environment is usually moderate.
• This job may require travel less than 20%

As a privately held third-party testing company, Microbac operates with a commitment to safety, quality, and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and life science markets.

OTHER:

This job description is not an exhaustive list of all duties an employee may be required to perform. Microbac reserves the right to revise the job description at any time.

Employment is at-will. Microbac, promotes a drug-free, alcohol-free workplace. Applicants considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration.

Microbac is an Equal Opportunity Employer - We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.