Sales & Account Support Specialist

The Sales & Account Support Specialist provides essential operational, marketing, and administrative support to the CTP Sales and Account Management teams. This role plays a critical part in enabling revenue growth by supporting sales execution, marketing campaigns, conference readiness, client-facing materials, and internal coordination.

The Specialist supports quarterly marketing initiatives, develops and maintains sales collateral, assists with case studies, and ensures high-quality documentation and organization across teams. This role also provides light executive and operational support as needed to ensure efficient workflows and consistent, professional client engagement.

Standard

Provide direct support to the CTP Sales and Account Management teams to enable efficient sales execution and client engagement.
• Prepare, update, and maintain sales presentations, pricing documents, and approved PowerPoint decks.
• Support client onboarding materials and internal documentation for Account Managers.
• Maintain accurate document repositories and version control within SharePoint.
• Support quarterly marketing campaigns targeting E&I, UT Supply Chain and TBC audiences
• Coordinate and distribute approved marketing collateral for sales and account teams.
• Assist with conference and event marketing materials, including booth materials, one-pagers, handouts, presentation decks and follow-up materials
• Assist in the development, organization, and maintenance of client case studies.
• Operational & Administrative Support
• Provide administrative and organizational support to CTP leadership, including document preparation and follow-up tasks.
• Support scheduling, agenda preparation, and action-item follow-up for internal and cross-functional meetings.
• Assist with proofreading and light editing of internal and external communications.
• Support internal documentation, process improvements, and file management initiatives.
• Assist with coordination and routing of internal reports as directed.
• Provide general administrative and operational support across teams as needed.
• Perform other duties as assigned.

This position does not have supervisory responsibilities

• Embrace CTM's core values ofConnect, Deliver and Evolve.
• Professional, collaborative & supportive interaction with employees, clients, suppliers or vendors
• Ability to work independently as well as part of a team.
• Appropriate and professional written and verbal communication.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
• Creative and analytical thinking with strong problem-solving and consultative skills.
• Demonstrates calm under pressure - is a proactive contributor and eager to learn.
• Proficiency in Microsoft Office Suite.
• Ability to do basic math.
• Ability to read and interpret information.
• Attention to detail.
• Regular and reliable attendance.

• Bachelor's degree preferred, or equivalent combination of education and experience
• 2+ years of experience in sales support, account management support, operations, marketing coordination, or administrative roles.
• Experience supporting client-facing teams in a fast-paced environment preferred.
• Experience formatting professional documents, presentations, or branded materials is helpful.
• Exposure to marketing campaigns, conferences, or case-study development is beneficial.

• Proficiency with SharePoint or document management systems.
• Ability to format polished, professional sales and marketing materials.
• Familiarity with basic design or layout tools (e.g., Canva) preferred.
• Strong organizational, version-control, and documentation practices.
• Excellent attention to detail and accuracy.
• Professional communication skills with all levels of the organization, including leadership.
• Ability to anticipate needs and proactively identify process improvements.
• Ability to maintain confidentiality and exercise discretion.

CTM NA is an equal opportunity employer and is committed to fostering a diverse, equitable, and inclusive workforce. All qualified applicants applying for job openings posted in the U.S. will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, marital status, or any other characteristic or status protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and would like to request an accommodation in order to apply for a position, you may contact us at na.careers@travelctm.com.com. We will make every effort to respond to your request for assistance as soon as possible. Please provide a preferred contact method for response via email or phone.

Flexible work arrangements are available. Depending on role, location, and business needs, colleagues may work onsite, hybrid (combination of in-office and virtual) or fully virtual.

Click https://www.dol.gov/general/topic/discrimination to view EEO and Other Legal Notices.

BENEFITS PROGRAM

We provide competitive and comprehensive benefits programs, tailored to each part of the globe our people work in. From walking and fitness challenges to volunteer experiences, flexible work environments, generous leave programs and retirement plan options, we offer ways to support you in every stage of living your best life.

Company Paid Basic Life & AD&D Insurance

Company Paid Short-Term Disability

Voluntary Long-Term Disability Insurance

Robust Wellness Program with incentives available to save money on your medical insurance premiums.

Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage

Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.

Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.

Flexible Spending Accounts

Dependent Care Savings Account.

Dental Insurance Plan

Vision Insurance Plan

9 Company Paid Holidays including the day after Thanksgiving.

Generous paid time off programs for vacation and sick days

Employee Assistance Plan with access to Talk Space Therapy

Family Medical Leave

Paid Parental Leave (4 weeks)

Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.

Bereavement Leave

401(k) Retirement Plan with a generous match per pay period

Student Loan Payment Match

#LI-MD1