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Key Responsibilities:
Sales Leadership:
Develop and execute global sales strategies to achieve revenue and growth targets for MRO services. Identify and pursue new business opportunities, including OEM partnerships, operator contracts, and fleet management programs. Lead a global sales team to drive customer acquisition, retention, and contract renewals. Monitor market trends, competitor activities, and customer needs to adjust sales approaches. Negotiate high-value contracts and ensure compliance with industry regulations and standards. Marketing Strategy:
Oversee the development and implementation of integrated marketing campaigns to promote MRO services (engines, APUs, airframe inspections, avionics, paint/interior). Enhance brand positioning and awareness in the business aviation sector through targeted marketing initiatives. Leverage digital marketing, trade shows, industry events, and thought leadership to generate leads and strengthen market presence. Collaborate with technical teams to create compelling service value propositions and marketing collateral. Customer Experience Excellence:
Design and implement customer experience programs to ensure high satisfaction and loyalty among clients, including aircraft operators, owners, and management companies. Oversee customer support teams to address inquiries, service issues, and maintenance scheduling efficiently. Develop feedback mechanisms to capture customer insights and drive continuous service improvements. Ensure seamless communication and coordination between sales, marketing, and technical teams to deliver a unified customer journey. Strategic Planning & Collaboration:
Partner with the C-suite to align sales, marketing, and customer experience strategies with company objectives. Work closely with operations and engineering teams to ensure service delivery meets customer expectations and industry standards. Contribute to budgeting, forecasting, and resource allocation for sales and marketing initiatives. Represent the company in industry associations, conferences, and client meetings to build relationships and credibility. Team Leadership & Development:
Recruit, mentor, and manage a global team of sales, marketing, and customer experience professionals. Foster a culture of collaboration, innovation, and accountability within the team. Set performance metrics, conduct regular evaluations, and provide training to enhance team capabilities.
Qualifications:
Bachelor's degree in Business, Marketing, Aviation Management, or a related field; MBA preferred. 10+ years of experience in sales, marketing, or customer experience leadership roles, with at least 5 years in the aviation or MRO industry. Proven track record of driving revenue growth and building customer-centric strategies in a global context. Deep understanding of business aviation MRO services, including engines, APUs, airframe inspections, avionics, and paint/interior solutions. Strong network of industry contacts, including OEMs, aircraft operators, and maintenance providers. Exceptional leadership, communication, and negotiation skills. Ability to navigate complex regulatory environments and technical service requirements. Proficiency in CRM systems, marketing analytics tools, and financial forecasting. Willingness to travel globally as needed.
Key Competencies:
Compensation:
Competitive base salary with performance-based incentives. Comprehensive benefits package, including health, retirement, and travel allowances.
Reporting Structure:
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Standard Aero
Jan 07, 2026