Customer Billing Representative

Posting End Date:

Employee Type:

Under direct supervision, the Customer Billing Representative is responsible for ensuring accurate and timely billing for residential and small commercial customer accounts for Enbridge and its subsidiaries. This entry-level role administers the processing and preparation of bills, monitors billing system controls, and audits each billing cycle to maintain accuracy and compliance with regulatory requirements and company policies.
The representative serves as the primary point of contact for billing inquiries, adjustments, and account maintenance, providing exceptional customer service while supporting the overall billing process through data validation and issue resolution. Responsibilities include researching and resolving routine billing issues, entering adjustments, interpreting contracts and rates, and preparing reports for management. The role also assists with system testing and implementation, reconciles data from billing and metering systems, and provides support during emergency events (e.g., storm response).
This position requires strong attention to detail, organizational skills, and the ability to work within established guidelines to ensure billing integrity and customer satisfaction.

Apply today to this excellent opportunity on our team! #joinourteam

What You Will Do:

• Process and review customer bills for accuracy and timeliness.
• Validate meter readings, consumption data, and rate applications.
• Respond to customer inquiries regarding billing, rates, and account status.
• Resolve billing disputes and escalate complex issues when necessary.
• Maintain accurate customer account information in billing systems.
• Ensure adherence to regulatory requirements and internal policies.
• Collaborate with internal teams to resolve issues and support audits.

Who You Are:

• High school diploma or equivalent required; Associate degree preferred. 1-3 years of experience in customer service, billing, credit, payments, accounting, or utility operations.
• Basic understanding and application of company terms and conditions, policies, procedures, and rate schedules for electric or gas customers.
• Familiarity with regulatory requirements and compliance standards. Proficiency in customer billing systems (SAP or similar) preferred.
• Strong attention to detail and accuracy in billing and data entry.
• Basic math and analytical skills for validating meter readings and consumption data. Problem-solving, research, and troubleshooting abilities.
• Ability to prioritize work and exercise discretion within established policies and procedures.
• Proficient in Microsoft Excel and Word.
• Clear oral and written communication skills; strong interpersonal skills.
• Ability to work independently with accuracy and speed. Strong customer service orientation.

• Regulatory Awareness: Basic understanding of tariffs and compliance requirements.
• Data Entry Accuracy: Ability to maintain precise account information.

• Customer Focus: Provides responsive and professional support.
• Attention to Detail: Ensures accuracy in billing and documentation.
• Problem Solving: Resolves inquiries and disputes effectively.
• Time Management: Meets deadlines and manages workload efficiently.

• Teamwork: Collaborates effectively with colleagues and other departments.
• Adaptability: Responds positively to changes in processes or systems.
• Accountability: Takes ownership of tasks and outcomes.

Working Conditions

There may be additional working conditions that do not appear here. Please contact your HR Business Partner for more information.

Office Work Environment 76 -100%; Travel Up to 25%;

Flex Work Arrangements: Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge's FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, or the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option. #LI-Hybrid #

Physical Requirements (Include but are not limited to):

Balancing, bending and stooping, climbing, crawling, lifting and carrying (up to 15 pounds), grasping, kneeling, pulling hand over hand, pushing, reaching above shoulder, repetitive motion, sitting, standing, walking, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement (be able to talk on the phone and hear callers).

Mental Requirements (Both field & office) include but are not limited to:

Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.

Due to our ongoing integration with Dominion Energy, certain positions may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

At this time, Enbridge cannot transfer or sponsor a work visa or employment authorization for this position.

This position does not offer relocation assistance.

For Internal Use Only:The Enbridge title for this position is Customer Billing Representative and it is associated with an E320 salary grade.

At Enbridge, we are dedicated to our core value of Inclusion.We are proud to bean Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law.Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

• Applications can be submitted via our online recruiting system only.

• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com