Front Office Associate

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RAYUS Radiology is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner.

This is a full-time position, working 40 hours per week, Monday- Friday.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(55%) Registration

1. Greet and checks-in patients scheduled for imaging services; processes payments and copays as needed
2. Answer phones and handles calls in an efficient and friendly manner
3. Field phone calls appropriately for Center Team Members
4. Act as liaison between imaging technologists and the patients waiting for exams, and relays messages regarding scanner status and other Clinic information
5. Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup
6. Order office supplies as needed
7. Maintain supply of patient information sheets
8. Push patient imaging via electronic interfaces
9. Complete patient appointment confirmation calls and provide preparation instructions to patients
10. Fax/scan reports, billing information, and medical release forms as requested

1. Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
2. Enter and submit patient exam orders
3. Verify patient exam orders match exam schedules
4. Schedule referrals and ensures proper authorizations are obtained
5. Schedule walk-in patients
6. Process requests for image orders and CDs from both the referring physicians and patients
7. Maintain an up-to-date and accurate database of all current and potential referring physicians

1. Verify patient's insurance coverage
2. Pre-certify all patient exams with the patient's insurance company
3. Obtain insurance authorizations
4. Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments
5. Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines

(5%) Completes other tasks and projects as assigned