Data Center & Critical Environments Programs & Governance Lead

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

This leadership position is responsible for ensuring the delivery of Data Center programs across a dispersed portfolio including enterprise, colocation, hyperscale, edge computing environments, and/or critical spaces: Trading Floors, Labs & Clean Room environments. The role supports due diligence, transitions, quality assurance, assessments, operations and compliance of data centers with a primary focus on operational service delivery quality, reliability and client satisfaction.

Your day-to-day tasks will include:

• Provide data center operational direction and leadership at the account level to advance operational delivery quality for data center program management for both gray space and white space infrastructures
• Build and maintain strong working relationships with key client representatives, acting as subject matter expert in data center operations and reliability
• Implement standard business operating mechanisms including regular team meetings, strategic review forums, and analysis/reporting processes to ensure team alignment
• Deployment and continuous alignment of the Critical Environments Playbook and related programs across existing and new accounts
• Lead large teams through education and influence to optimize operational outcomes for data center/CEM global programs
• Drive operational excellence within critical operational performance and compliance environments
• Support a culture of 100% data center uptime according to JLL contractual parameters, exceeding customer expectations
• Lead data center site assessments, JCAP site assessments, and other on/off-site deliverables for clients and JLL
• Provide account-specific data center solutions and transition support for complex engagements and transformation programs in high-risk environments
• Monitor market trends and changes to ensure JLL provides industry best practice in DC FM Operations delivery

Requirements:

• Ability to interact with leadership, both internally and externally
• Ability to interact with engineers and technicians at all levels
• Develop business continuity and disaster recovery plans
• Conduct regular operational audits, programmatic audits, safety audits and risk assessments
• Ability to lead incident response and root cause analysis for system failures
• Position requires up to 30% travel

Preferred:

• Experience with all levels of Data Center configurations and operation types: enterprise, collocation, hyperscale and edge computing environments
• Background in critical environments operations, portfolio transitions and technical due diligence
• Experience with risk management and technical training program development and compliance

Desired education, experience and technical skills:

• Bachelor's degree in engineering (Electrical, Mechanical, Civil, or related field) preferred or related experience
• Minimum of 7-15 years data center operations experience related to FM service delivery
• Thorough understanding of data center infrastructure, programs and systems related to operational delivery
• Prior experience with development of mission critical programs, procedures, and DCIM/MCIM/CMMS systems
• Demonstrated experience using analytics to trend and forecast outcomes and areas of risk.
• Ability to articulate value proposition to clients and deliver solutions
• Strong leadership capabilities to manage and influence large teams
• Technical consulting and advisory skills

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.