Supportive Case Manager - Haverhill YMCA

Make a Lasting Impact: Become a Supportive Case Manager at the Haverhill YMCA

Are you passionate about working with youth and their families to ensure access to essential resources and long-term success? Do you have experience supporting vulnerable youth and a strong desire to help them thrive in every environment? If so, this may be the opportunity for you!

As a Supportive Case Manager, you'll play a vital role in helping children and families navigate YMCA programs and community-based services across Haverhill and surrounding areas. You'll coordinate care, facilitate smooth program transitions, and act as a key liaison between families, the YMCA, and external agencies. Your work will directly contribute to each child's safety, stability, and success.

A typical day may include:

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  Conducting assessments and tracking youth progress toward established goals

  
  
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  Completing reports and maintaining organized, accurate case documentation

  
  
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  Conducting weekly site visits to observe, connect, and provide on-the-ground support

  
  
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  Facilitating communication among families, YMCA staff, and outside service providers

  
  
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  Ensuring program compliance and alignment with EEC regulations

  
  

What You Bring:

To thrive in this role, you have experience in human services, education, or managing supportive contracts, especially with youth and families facing barriers. You're well-versed in local and state resources, familiar with Department of Early Education and Care (EEC) regulations, and capable of working both independently and as part of a collaborative team.

You're someone who:

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  Connects easily with diverse populations

  
  
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  Communicates clearly and compassionately

  
  
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  Is highly organized and detail-oriented

  
  
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  Can navigate complex systems with sound judgment and a calm, supportive approach

  
  

Why Join the Y?

Working at the YMCA means you're part of a mission-driven team dedicated to strengthening communities. We offer a supportive work environment along with great benefits and opportunities for growth:

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  Paid training and professional development

  
  
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  Advancement across seven YMCA locations

  
  
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  Free YMCA membership and employee program discounts

  
  
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  Health and dental insurance (full-time employees)

  
  
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  Three weeks paid vacation, plus generous sick and personal time

  
  
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  12% employer retirement contribution (once vested, no match required)

  
  
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  Employer-paid life insurance

  
  

• Must provide and maintain documents and certifications within the educator file as required by the Massachusetts Department of Early Education and Care
• Must complete all trainings/certifications and program orientation in accordance with the Massachusetts Department of Early Education and Care and the YMCA of the North Shore
• Reliable transportation to ensure travel between multiple sites
• Spanish speaking preferred, but not required

The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran status.