Executive Chief Shared Services Officer - 138022

The Executive Chief Shared Services Officer (ECSSO) provides strategic and operational leadership for a major component of the Health System and Health Sciences, ensuring the effective integration and performance of enterprise-wide shared services, administrative, and risk management functions. Reporting directly to the Chief Executive Officer and serving as a key member of the executive leadership team, the ECSSO is accountable for overall operational and financial performance and for alignment with the institution's mission and strategic goals.

The ECSSO plans, directs, and evaluates administrative and operational functions within a significant subsection of the Health System and Health Sciences. The role establishes strategic goals for shared services integration; leads enterprise-wide initiatives to drive operational excellence, compliance, efficiency, and risk mitigation; and advances transformational efforts that support organizational growth and long-term sustainability. In partnership with campus leadership, the ECSSO evaluates, develops, and delivers services to meet evolving institutional needs.

The ECSSO oversees a diverse portfolio that includes Legal, Risk, Compliance, Human Resources, Strategy, Experience, and Transformational Health. The role translates organizational objectives into actionable business and operational plans, optimizes resource utilization, and ensures excellence in employee and patient experience, safety, and quality. Collaborating closely with campus and health sciences leaders, the ECSSO advances integrated strategic models, ensures regulatory compliance, oversees strategic projects supporting clinical growth, aligns operations with fiscal goals, and fosters a culture of accountability, collaboration, and continuous improvement across the organization.

KEY RESPONSIBILITIES:

* Provides strategic vision and leadership for Legal, Risk, Compliance, Human Resources, Strategy, Experience, and Transformational Health.

* Ensures adherence to regulatory standards, relevant Federal/State laws, and internal governance policies.

* Oversees strategic planning and risk management matters.

* Optimizes processes, systems, and resources for efficiency and effectiveness.

* Manages budgets and resource allocation across shared services.

* Fosters a high-performance culture and leads workforce planning for all functional areas.

* Provides vision, expertise, and leadership to plan, develop, and implement strategic initiatives, cultural transformation, and technological advancement to streamline operations and ensure best in class services.

* Ensures management of regulatory functions and adherence with quality guidelines. Directs implementation of performance improvement across sites. Fosters an environment of continuous quality improvement.

* Ensures manager competencies and access to leadership development opportunities. Leads goal development, sets objectives, establishes priorities, conducts annual performance evaluations, and administers salary adjustments.

* Builds deep advisory relationships with executives and affiliate senior leaders.

* Maintains strong, positive working relationships with external agencies, other academic medical centers and healthcare institutions. Engages in outreach activities and referral networks to ensure effective partnership.

• Bachelor's degree in business, health administration or clinical degree and/or equivalent experience/training.

• Fifteen years or more of progressively increasing experience in health business/regulatory operations management.

• Ability to effectively operate in a complex academic health care organization.

• Expert knowledge of service delivery models, business and strategic planning, financial management, program development implementation and organizational development.

• Possesses a highly advanced ability to work collaboratively and effectively with medical center executives, campus leadership, external agencies, and other academic medical centers and healthcare institutions.

• Expert ability to establish and utilize metrics to drive excellence, support operations and facilitate integration.

• Advanced knowledge of relevant regulatory requirements as well as legislative, accreditation, licensing, and compliance environments.

• Excellent verbal and written communication skills, particularly in sensitive situations that may involve public scrutiny.

• Highly advanced interpersonal skills. Expert negotiation and influencing skills.

• Highly advanced ability to build and maintain a climate of trust that inspires commitment to achieve organization goals.

• Advanced degree in business, health administration or law preferred.

• Current UC San Diego employee preferred.

• Employment is subject to a criminal background check and pre-employment physical.