OMS Product Manager

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE: AES), a Fortune 500 company that's leading the charge in the global energy revolution. With operations spanning 14 countries, AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. And with our certification as a Great Place to Work, you can be confident that you're joining a company that values its people just as much as its groundbreaking ideas.

AES is proudly ranked #1 globally in renewable energy sales to corporations, and with $12.7B in revenues in 2023, we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. As the world moves towards a net-zero future, AES is committed to meeting the Paris Agreement's goals by 2050. Our innovative solutions, such as 24/7 carbon-free energy for data centers, are setting the pace for rapid, global decarbonization.

If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a cleaner, more sustainable future - we're powering it. Apply now and energize your career with a true leader in the global energy transformation.

System Management and Operations

*Oversee the development, enhancement, and day-to-day management of the Outage Management System to ensure optimal performance and functionality.

*Work with Digital Team and operations teams to troubleshoot, resolve issues, and ensure 24x7 system availability.

*Continuously evaluate OMS performance and identify opportunities for process improvements or automation to streamline outage management.

*Lead the integration of OMS with other systems (e.g., SCADA, GIS, CIS, Web, GCP, etc.) for seamless information flow.

Product Lifecycle and Roadmap Management

*Develop and manage the product roadmap for the OMS, prioritizing features and enhancements based on business needs, customer impact, and technical feasibility.

*Define product requirements and specifications in collaboration with stakeholders, ensuring that the OMS meets operational goals and regulatory compliance standards.

*Project Manage system upgrades, patching, and new feature rollouts.

Stakeholder Collaboration and Communication

*Act as the primary point of contact for all OMS-related inquiries from internal and external stakeholders, including field operations, customer service, engineering, and regulatory bodies.

*Facilitate communication between cross-functional teams to ensure alignment and effective decision-making.

*Engage with customers and utility partners to gather feedback on OMS performance and address any concerns or enhancement requests.

Incident Management and Response

*Ensure the OMS effectively supports system outage detection, restoration, and communication during system disruptions, with a focus on minimizing downtime and improving response times.

*Monitor system health during critical storm events and provide real-time updates to leadership and customers.

*Oversee the preparation of reports and dashboards that track outage performance metrics and provide insights for continuous improvement.

Support and Training

*Coordinate with Operational Trainers to develop and maintain user training materials for the OMS, ensuring that all relevant teams (field operations, call center, dispatch, etc.) are well-equipped to use the system effectively.

*Provide ongoing support and troubleshooting guidance to internal users and stakeholders.

Team Leadership and Development:

*Lead, mentor, and motivate a diverse team of Technical professionals and engineers.

*Provide guidance, coaching, and career development support to team members.

*Conduct performance reviews, set clear goals, and monitor progress.

*Foster a collaborative and innovative environment within the IT and engineering teams.