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Company Overview Since 1930, Goodwill of Central & Southern Indiana has been dedicated to helping individuals and families achieve economic self-sufficiency through employment, education, job training, and health services. As one of the largest Goodwills in North America, we empower thousands of people each year to reach their full potential. We are proud and excited to have merged with Horizon House, creating Goodwill Horizon House. This pivotal union significantly increases our collective ability to serve individuals experiencing homelessness by integrating and expanding crucial resources like day services, meals, and essential support programs.Together, we are creating more comprehensive opportunities, expanding services, and transforming the lives of our vulnerable neighbors in Indianapolis as we continue to support the vital mission of providing help, hope, and dignity. Learn more about this vital work at https://horizonhouse.cc/. Job Summary The Street Outreach Services Coordinator is responsible for enhancing and coordinating professional street outreach services for individuals experiencing homelessness in Indianapolis. This role provides leadership and direct supervision to street outreach staff, ensuring services are delivered in alignment with Horizon House policies, Professional Blended Street Outreach (PBSO) standards of practice, ethical guidelines, and funder requirements. The Coordinator works collaboratively with the Outreach Manager, internal program leaders, and community partners to support consistent, high-quality outreach, coordinated entry, and continuity of care. This position reports to the Street Outreach Manager. Please note that this is a grant-funded, at-will position. While this role is intended to be ongoing, its continuation is subject to the periodic renewal of grant resources. Example Duties and Activities
Provide direct supervision, orientation, training, coaching, and ongoing support to street outreach team members, ensuring services are delivered consistently and in alignment with best practice models. Participate in recruitment, interviewing, hiring, onboarding, scheduling, and performance management of outreach staff, including performance evaluations and timely resolution of concerns. Partner with outreach team members to conduct professional street outreach in Indianapolis as needed to support engagement, safety, and service continuity. Ensure accurate, timely documentation of client services, assessments, outreach contacts, and outcomes in HMIS and other required systems. Complete Coordinated Entry System (CES) assessments as needed and represent the outreach team at CES case conferences in accordance with Indianapolis Continuum of Care (CoC) guidelines. Follow up on referrals and coordinate with other outreach teams and service providers to promote continuity of care and reduce service duplication. Support implementation and continuous improvement of service delivery processes to maintain high-quality, ethical, and measurable outreach and case management practices. Establish and maintain positive, productive working relationships with community partners, funders, and system stakeholders. Support PIT Count planning through the Outreach Manager and participate in PIT Count activities as assigned.
Assist with program evaluation, internal compliance monitoring, and preparation for funder or system reporting as needed. Model and enforce ethical conduct, confidentiality, cultural sensitivity, and respect for client self-determination.
Support staff in assessing and responding to safety concerns, crises, and potential hazards using trauma-informed, de-escalation, and problem-solving approaches. Attend and contribute to internal meetings, trainings, and community-based collaborations.
Required Competencies
Degree and Credential Requirements- NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute. We believe in continuous learning and professional development. Industry Expertise - Knowledge of homelessness, chronic medical and mental health conditions, substance use disorders, and evidence-based approaches to housing stability. Strong commitment to best practice models, ethical decision-making, and measurable outcomes People Leadership - Demonstrated ability to supervise, coach, and support staff in a field-based, team-oriented environment. Ability to manage group dynamics, inspire teamwork, and promote professional development Building Collaborative Relationships - Skilled in building and maintaining collaborative relationships with community partners and system stakeholders. Ability to represent the program effectively in meetings, case conferences, and cross-agency coordination Information Monitoring/Reporting - Collects, analyzes, and applies program data to inform strategies and improve services. Ability to maintain timely, accurate electronic documentation. Communication Skills - Strong verbal, written, and interpersonal communication skills, including crisis de-escalation and mediation. Able to clearly convey expectations, procedures, and service information to staff, volunteers, and clients. Organizational Aptitude - Plans and attends to details and pursues quality in accomplishing multiple tasks in an organized and timely fashion. Exhibits careful attention to detail and follow-through. Ethical - Adheres to procedures and protocol, including maintaining confidentiality and adherence to organizational values. Uses discretion when sharing and protects private information. Technical Knowledge - Proficiency with G Suite, Microsoft Office, databases, and willingness to learn agency management systems.
Other Requirements
Background Screening - All candidates must pass a criminal background check. Driving- Must have a valid driver's license, up-to-date auto insurance, and a good driving record. Ability to occasionally work a flexible schedule beyond normal business hours.
Benefits: Full-time employees may participate in a comprehensive benefits program that includes:
Continuing education and leadership development as well as tuition reimbursement Comprehensive health plan Generous paid time off (PTO) and paid holidays Sabbatical and parental leaves Life, dental and vision insurance Short- and long-term disability plans Nationally recognized preventive health and wellness program Section 125 pretax health spending account, dependent care spending account, and premiums Retirement planning options with generous company % match Eligible for the Public Student Loan Forgiveness (PSLF) program
Mission and Values: click here and here Goodwill of Central and Southern Indiana is an EEO Employer/Vet/Disabled employer MissionJobs1
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Goodwill of Central & Southern Indiana
vision insurance, paid time off, paid holidays, tuition reimbursement
Jan 07, 2026