Community Engagement Manager

Job Summary:

The Community Engagement Manager develops and manages partnerships that strengthen Langley Federal Credit Union's community impact and business growth. They work directly with the Chief Impact Officer to design and implement initiatives with local governments, educational institutions, corporate entities, and nonprofit organizations. This position drives both community and business outcomes by promoting Langley's products and services through financial education and by managing outreach programs and inclusion initiatives to expand Langley's presence and recognition in the community, especially in underserved markets.

Essential Functions, Duties, and Responsibilities:

• Develops and maintains strategic partnerships with colleges, universities, public schools, corporate entities, nonprofits, and local governments to drive business development, expand brand visibility, and advance Langley's community presence.
• Identifies and leads community-based initiatives that support business growth, member acquisition, and market expansion, with a focus on high-impact opportunities across Hampton Roads, Richmond, and Raleigh.
• Leads cross-functional community initiatives from concept through execution, managing timelines, stakeholders, deliverables, and outcomes to ensure alignment with organizational goals.
• Plans and executes community engagement programs, including financial education seminars, service events, and sponsorships that support Langley's strategic and business objectives.
• Serves as project champion for assigned initiatives, maintaining accountability for planning, execution, timelines, and measurable results.
• Represents Langley at community events, business forums, and meetings with senior organizational and government leaders, strengthening relationships and advancing strategic partnerships.
• Facilitates and delivers financial education programming to diverse audiences, supporting Langley's mission to improve financial wellness and community trust.
• Collaborates with internal partners, including Marketing, Member Experience, Commercial, and the Langley Foundation, to ensure coordinated execution and alignment with philanthropic and business priorities.
• Tracks performance metrics and outcomes, providing data-driven insights and recommendations to the Chief Impact Officer regarding partnership effectiveness and business impact.

Qualifications:

• Bachelor's degree in Business, Marketing, Communications, Public Administration, or a related field preferred, or an equivalent combination of education and experience.
• Minimum four years of professional experience in community engagement, business development, or partnership management, including:
  
  
  
  • Demonstrated ability to create and convert community relationships into measurable business outcomes, including brand growth and member acquisition.
  • Experience leading cross-functional initiatives, managing timelines, stakeholders, and deliverables to achieve defined objectives.
  • Experience facilitating public presentations and managing financial education or community-based programs.
  • Proven ability to engage senior leaders, public officials, and community stakeholders.
  
  
  
  
• Reliable, independent transportation is required, including consistent access to a personal vehicle for frequent regional travel, often on short notice. Rideshare services and public transit do not meet this requirement.
• Familiarity with financial services, community development, or corporate social responsibility programs preferred.

Our Keys to Success:

All Langley employees are expected to demonstrate the following Keys to Success, which reflect our shared cultural and behavioral expectations.

• Service Champion - Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors - Demonstrates a passion for Langley's vision, encouraging diversity, equity, and inclusion while considering Langley's values when making decisions and taking accountability for delivering results.
• Agile in Action - Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven - Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learners - Maintains an understanding of Langley's business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Physical Requirements:

The physical demands described here are representative of those required to perform the essential functions of this position successfully. While performing the duties of this job, the employee is frequently required to sit, sometimes for extended periods in a vehicle, use hands, talk, and hear. The employee is occasionally required to stand, walk, and lift up to 10 pounds. Specific vision requirements include close vision and color distinction. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Working Conditions:

Work is performed primarily in an indoor, climate-controlled office environment with moderate noise levels. Travel within Langley's service regions (Hampton Roads, Richmond, Raleigh) and attendance at evening or weekend events will be required. Noise levels, hazards, and climate in environments outside of Langley facilities can vary significantly but are unlikely to reach extreme levels.

Langley Federal Credit Union provides equal employment opportunities and will provide reasonable accommodations for qualified individuals with disabilities.

This job description is not intended to include all functions, duties, or responsibilities that may be required of the employee. Functions, duties, projects, and responsibilities may change, or new ones may be assigned at any time, with or without notice.