SIU Special Investigation Unit - Investigation Adjuster Consultant

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Key Responsibilities

• Claims Documentation: Summarize documents and maintain accurate claim files with notes, evaluations, and decisions.
• Customer Interaction: Address moderately complex customer concerns and inquiries.
• Fraud Assessment: Review investigation findings to determine if fraud denial is warranted.
• Investigations: Conduct thorough investigations, including background checks, and scene inspections.
• Data Analysis: Utilize analytical tools to identify and validate fraud indicators.
• Vendor Management: Manage vendor relationships and monitor performance.
• Claim Decisions: Make informed decisions on claims and pursue restitution when necessary.
• System Updates: Enter claim data into SIU systems and update files with investigation outcomes.
• File Resolution: When fraud is not substantiated or evidence is insufficient, return the file to the market claims office for continued handling and settlement.

Preferred Qualifications

• Ability to work across all U.S. time zones.
• Strong negotiation and conflict resolution skills.
• 3 -5 years of auto insurance claim handling experience.
• Proven ability to manage a high-volume workload while handling complex claims.
• Experience conducting recorded interviews and witness statements.
• Strong analytical and critical thinking skills for evaluating information.
• Excellent customer service and communication skills (written and verbal).
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
• Bachelor's degree in criminal justice, Law, or a related field preferred.
• Appropriate licensing is not required but is preferred. Successful candidate will be required to obtain all appropriate licenses upon hire.

Supervisory Responsibilities

• This role does not include supervisory duties.

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Skills

Compensation

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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