ACH Specialist

M-F 8:30-5:00, 40 hours/week

Summary: The ACH Specialist processes Automated Clearing House (ACH) transmissions received and originated through the Federal Reserve Bank. By ensuring ACH transactions are posted as scheduled, the ACH Specialist facilitates 24/7 availability of funds through multiple channels as well as supports the convenience of payments being received and originated, thus ensuring an overall positive member experience.

• Creates and balances the Return file for rejected transactions.
• Researches, processes and resolves ACH transaction disputes, miss-posts, errors and ACH related inquires.
• Researches and makes complex decisions on transaction exceptions using established National Automated Clearing House Association (NACHA) rules, Federal Reserve Bank (FRB) operational circulars and Travis Credit Union polices and procedures.
• Processes death notifications received from in-house, the Social Security Administration, reclamation, or any other source by using NACHA rules and the US Treasury Green Book regulations.
• Processes, researches, updates and maintains Payroll Allocations using the Payroll Manager program. Replies to related inquires.
• Posts, researches and brings resolution to returned Originations such as Pre Authorized share and loan transactions, Accounts Payable, Vendor Originations, and responds to related inquiries.
• Audits and performs maintenance on Pre Authorizations. Notifies appropriate members and agencies with findings.
• Processes the FRB settlement for ACH files received and makes the appropriate daily settlement entries
• Responsible for the preparation and execution of assigned General Ledgers and clears outstanding items related to ACH files, prepares and assists with daily and month-end reconcilements of related General Ledger accounts.
• Maintains accurate, organized, and timely filing of paperwork.
• Identifies and escalates non-routine transactions and exceptions to minimize and eliminate potential fraud situations.
• Troubleshoots issues related to applications used as needed.
• Stays current and ensures compliance with applicable laws, regulations and governing rules as well as with credit union policies and procedures.
• Participates in Disaster Recovery and Contingency testing as required.
• Determines methods and procedures on new assignments and may coordinate activities of other personnel.

• Knowledge of ACH processing, accounting principles and payment industry.
• Must be a quick learner in order to acquire and keep up-to-date with applicable NACHA rules, Federal Reserve Bank operational circulars, and US Treasury Green Book regulations.
• Researches, processes and resolves all ACH related issues, disputes, discrepancies, and inquires.
• Sound understanding of credit union products and services.
• Sound understanding of systems and applications used for processing ACH transactions and allocations, return files, originated transactions and General Ledger functions.
• Excellent member service skills to include answering the phone and dealing with internal and external members in a polite and courteous manner.
• Strong organizational skills, the ability to work in a fast-paced, team-oriented environment, and accurately complete multiple tasks within required timeframes with minimal supervision.
• Effective professional verbal and written communications skills.
• Effectively communicates all auditing issues, errors, and/or discrepancies with management, compliance, and related branch or department.
• Proficient in MS Office products (Word, Excel and Outlook).
• Strong math skills, detail-oriented, accurate data entry skills and problem solving skills.

• Reports directly to Supervisor/Manager, Central Operations.
• This position has no supervisory responsibilities.
• HS Diploma or equivalent.
• Minimum 1 year related work experience.

ACH Specialist:

• Reports directly to Supervisor/Manager, Central Operations.
• This position has no supervisory responsibilities.
• HS Diploma or equivalent.
• Minimum 2 years related work experience.