Lead, Change Management

Overview

The ITSM Change Management team plays a key role in governing and approving changes across LSEG Engineering. We support a high volume of global production changes and ensure smooth coordination in a fast-moving environment. This role calls for attention to detail, a proactive approach, and proven IT Service Management expertise to strengthen system stability, enhance collaboration, and improve operational efficiency.

Key Responsibilities

• Support BAU change operations, including assessing changes, hosting CABs, validating documentation, and ensuring adherence to policy and standards.
• Lead daily stand-up calls to enable cross region collaboration within the team, share key updates and review Change queue for timely action.
• Prepare and publish weekly, and monthly Change Management reports with clear insights and trend analysis.
• Provide input and support for continual improvement of the Change Management process and related workflows.
• Identify opportunities to streamline operations, reduce manual effort, and improve overall efficiency.
• Participate in failed change reviews, support root-cause discussions, and ensure corrective actions are adopted.
• Collaborate with implementation teams, service owners, and product teams to enhance change quality and compliance.
• Offer guidance to change implementors and reviewers to strengthen accuracy and readiness.
• Work with leadership to support audits, process initiatives, operational reviews.
• Use data to identify patterns, improvement opportunities, and early signals of operational risk.
• Maintain strong communication, clear documentation, and reliable follow-through on commitments

Knowledge & Skills

• Collaboration and communication skills; effective team player.
• Excellent English proficiency (verbal and written).
• Working knowledge of ServiceNow for IT Service Management activities.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) for documentation and reporting
• Critical thinking, analytical skills, and problem-solving ability.
• Strong administrative and organizational skills with attention to detail.
• Proven understanding of Change Management concepts and frameworks.
• Preferred: ITIL 4 Foundation certification.

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.