Events & Guest Experience Specialist, Charging

Tesla sets the bar for what a trustworthy & resilient charging network can be. The Charging Operations team ensures that Tesla continues to deliver the best possible charging customer experience through proactive engagement and growth of the global charging network.

The Tesla Events & Guest Experience Specialist works within the Charging Operations team, based in Los Angeles, CA. This position is responsible for ensuring exceptional customer experience at the Tesla Diner.

The primary responsibilities will focus on managing audio/visual experience, content programming, digital experience, menu reviews, and providing coverage support for the Location Manager responsible for facility and asset management. The individual will collaborate with several internal Tesla teams (Design Studio, Merchandise, UI, App, Procurement, and leadership) and multiple external vendors. Responsibilities of the role may change over time. Seeking an individual who is passionate about providing unparalleled and immersive customer experience for charging and dining.

Must be available to work weekends and holidays.

• Responsible for the drive-in movie schedule, coordination of content changes, audio visual management and any AV disruptions
• Maintain accuracy of information transmitting into the digital experience working with internal Tesla Teams on any issues or planned updates
• Serve as a point of escalation with digital experience teams and vendors for UI, App, and web information or issues
• Collaborate with the restaurant operator and internal teams on menu changes, testing and roll-out
• Work closely with the Tesla Merchandise team on inventory and planning
• Review customer feedback scoring and develop processes for short and long-term planning to improve the overall customer experience
• Provide coverage for the Location Manager who is responsible for facility management and asset performance of the location

• Degree in a relevant field of study, or equivalent experience
• Impeccable attention to detail and an eye for efficiency
• Thrive in high passed, high volume environments and teams
• Superb organizational skills with strong multi-tasking abilities
• Focused personality while maintain a flexible attitude towards critical tasks
• Previous experience working with audio visual, digital or event production
• Proficient with Microsoft Outlook, Excel, PowerPoint, Word

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.