Collections Manager

Exciting Opportunity to Join Our Legacy of Environmental Leadership!

Location: Corporate Office - Indianapolis, Indiana

About Us: At Arcwood Environmental, we are more than just a company; we are pioneers in industrial waste management, committed to creating a cleaner, safer world. Since our inception during the environmental movement of the 1970s, we've been at the forefront of solving complex environmental challenges. Headquartered in Indianapolis, Indiana with a dedicated team of 2,000+ employees spread across the United States, we provide innovative and compliant solutions to thousands of clients in diverse industries.

Why Arcwood?

• Impactful Work: Be part of a team that makes a real difference. Our comprehensive services range from hazardous waste management and emergency response to onsite support and technical solutions, allow us to solve our customers' waste challenges. We are part of the solution. We don't generate any waste ourselves.
• Growth Opportunities: At Arcwood, your contribution is valued beyond your job title. We believe in the power of continuous learning and growth, encouraging every employee to expand their skills and take on new challenges.
• Safety First: Your health and safety are our top priorities. We foster a culture where every employee is empowered to act safely and ensure the well-being of their colleagues. Our mantra is Safe and Compliant, Always.
• Collaborative Environment: Together we can achieve much more. Join a supportive and dynamic team where your ideas and efforts are recognized and rewarded.

Our Commitment: We are dedicated to fostering an inclusive and innovative workplace where every employee can thrive. As part of our team, you will have the freedom to contribute your expertise wherever needed, ensuring the success of our mission to protect the environment.

Our Vision: Our vision is to be the most trusted partner in the environmental services industry. We put our customers first and deliver agile, sustainable, and innovative solutions. We commit to nurturing top talent and creating lasting value for our customers, shareholders, communities, and the planet.

Our Ownership: Arcwood Environmental is backed by the EQT Infrastructure VI fund, enhancing our capabilities, and expanding our reach. EQT is a dynamic global investment powerhouse managing EUR 232 billion in assets (EUR 128 billion fee-generating). With a focus on Private Capital and Real Assets, EQT owns and supports leading companies across Europe, Asia-Pacific, and the Americas, fostering sustainable growth, operational excellence, and market leadership. This exciting ownership positions us for continued impacts and growth in the future.

Collections Manager
Arcwood is seeking a highly-organized and detail-oriented Collections Manager to oversee our Collections department. As the Collections Manager, you will be responsible for developing and implementing strategies to effectively manage and collect outstanding debts owed to our organization.

Ideal candidates will have a strong background in collections, excellent communication skills, strong reporting capabilities, and the ability to lead a team to achieve departmental goals.

Essential Functions & Requirements:

• Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
• Develops and implements effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships
• Manages a team of collections agents, providing guidance, support, and training as needed
• Monitors and analyzes the performance of the Collections team, implementing measures to improve productivity and success rates
• Reviews and evaluates delinquent accounts, determining appropriate actions to be taken in accordance with Company policies and legal requirements
• Communicates with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions
• Maintains accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies
• Collaborates with cross-functional teams, including Legal, Finance, and Customer Experience, to resolve complex or escalated customer issues
• Stays current on industry trends and best practices in collections, implementing new strategies or technologies as needed to improve efficiency and revenue results
• Prepares regular reports on collections activities, presenting data and insights to leadership
• Develops and maintains relationships with external collection agencies, attorneys, and other service providers as necessary
• Takes on additional duties as assigned to support the team and organization

Education:

• Bachelor's degree (required); degree within business administration, finance or related field (preferred)

Experience:

• 5+ years of experience in collections (required)
• Previous experience within a supervisory role (preferred)
• Demonstrated experience and proficiency in utilizing collections software and systems (required)

Competencies:

• Knowledge of legal and regulatory requirements related to collections, including fair debt collection practices and applicable laws and regulations
• Strong understanding of financial statements and credit evaluation
• Strong demonstrated ability to meet or exceed collections targets
• Exceptional organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously
• Excellent verbal and written communication skills with the ability to effectively negotiate and persuade customers to resolve outstanding debts
• Analytical mindset with the ability to analyze data, identify trends and make data-driven decisions; strong attention to detail ensuring accuracy in all records and communications
• Strong interpersonal skills to effectively build and maintain positive relationships with customers and coworkers
• Ability to problem-solve and think creatively and find innovative solutions to collections challenges
• Strong computer skills including collections software and Microsoft Office Suite applications
• Regular and predictable attendance to perform the functions and requirements of this role

Benefits, Compensation, & Workforce Diversity:
Arcwood offers competitive pay and bonus incentives. Benefits include choice of medical, dental, and vision plans, flexible spending or health savings accounts, employee and dependent life insurance, short and long-term disability, 401(k) savings plan with 7% company match, and tuition reimbursement.

Equal Opportunity Employer - Veterans & Disabilities

A post-offer drug screen and background check will be required.