Library Services Digital Content Specialist

The University of Arizona's Libraries invites you to apply to the role of Library Services Digital Content Specialist. The Library Services Digital Content Specialist develops and sustains a user-centered and empathy-driven content strategy for the University of Arizona Libraries. They guide the creation, delivery, and governance of content that provides access to the Libraries' services, spaces, and collections. They also engage students, faculty, and staff at the University of Arizona and partner with them to create, assess, and strategize content on multiple library service platforms. Additionally, they will conduct user research with students, instructors, and researchers to evaluate the Libraries' user experience and inform improvements of library services.

Applicants must be currently authorized to work in the United States

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

CHARACTERISTIC DUTIES

Library Services Engagement:

• Engage with patrons and stakeholders
  in their use of library services and resources.
• Collaborate with librarians and
  specialists to design and enhance content and services delivery, and user
  experience.

Design Content to facilitate library
access and discovery:

• Coordinate, create, revise, and
  publish web content that is user-friendly, inclusive, and accessible.
• Design the information architecture
  and microcopy for the Libraries' websites and service platforms.
• Analyze and audit content on the
  Libraries' websites and service platforms to evaluate content improvements.
• Monitor and analyze web analytics and
  usage data to inform content strategy and to identify gaps in library services.
• Train librarians, specialists, and
  other content managers on workflows, analytics, and writing for the user
  experience.
• Partner with website developers to
  implement content changes based on user feedback and support the content
  organization and its delivery to the user.

Develop and sustain a content strategy
for library services:

• Develop and sustain content for
  accuracy and alignment to the Libraries' mission and goals across the
  Libraries' websites and service platforms.
• Assess and contribute to improving
  content workflows, decision making, success measures, and other processes.
• Assist in creating and maintaining content guidelines to ensure
  the quality, consistency, and efficiency of the Libraries' web content
  operations.
• Lead the Web Strategy Group (WSG) as a
  core member to support website operations.

Management, mentorship, and campus
engagement:

• Supervise student workers and mentor UX
  team members.
• Sustain UX operations by managing
  internal projects, facilitating working meetings, and documenting UX methods
  and best practices.
• Participate in strategic projects for
  the university that require content strategy expertise, including the UX@UA
  campus learning community.
• Curate UX and content strategy
  resources through the Libraries' outreaching channels such as The UX Cookbook
  and uxEd.

Gather input from users and
stakeholders to assess library services and policies:

• Recruit and engage UA students,
  faculty, staff, and community members to participate in the Libraries' user
  research, including user interviews, usability testing, card sorting, and
  contextual inquiries.
• Gather and implement stakeholder
  feedback through interviews and consultation.
• Present recommendations to
  stakeholders based on research findings.
• Other duties as assigned.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• Bachelor's
  degree or equivalent advanced learning attained through professional level
  experience.
• 3 years relevant work experience, or equivalent
  combination of education and work experience.

• Master's degree

Please submit a writing sample or portfolio that demonstrates your ability to write for an online audience. You must submit a PDF document. If you are submitting a website or page, submit a PDF document that includes just the link.

This posting will remain open until filled. To ensure your application is considered, please submit your application materials by 11:59 p.m. on the first review date of January 26, 2026.