New

Tax Examiner 1

Commonwealth Of Pennsylvania
$40,685.00 - $60,714.00 Annually
dental insurance, vision insurance, parental leave, vacation time, paid time off, paid holidays, sick time, retirement plan
United States, Pennsylvania, Harrisburg
393 Walnut Street (Show on map)
Jan 06, 2026
THE POSITION Are you ready for a chance to learn and grow in a new career? Apply for this Tax Examiner 1 with the Department of Revenue's Bureau of Registration and Taxpayer Management Tax Specialty Section. Our innovative, customer-focused, and employee-centered agency offers excellent opportunities for advancement. Achieve your goals and elevate your potential with us! DESCRIPTION OF WORK Your work with our team will begin with six months of formal, informal, and on-the-job training to develop the technical knowledge, skills, and experience necessary to review and examine applications, forms, tax returns, schedules, and associated documents and to interpret and explain the Commonwealth's tax laws, regulations, bulletins, policies, and procedures. You will learn a variety of duties and processes required to effectively review sales tax exemption applications; complete work items involving duplicate customer accounts; create, reopen, and correct customer accounts to allow returns and payments to be posted correctly; and update demographics. This includes learning how to: Analyze information to determine if a customer is currently under-registered or incorrectly registered. Merge duplicate customer accounts and separating erroneously merged accounts. Determine the appropriate changes/updates required for registered customers. Determine the correct response to registration/exemption questions and concerns or refers them to a supervisor or the appropriate area to be handled. Determine if organizations meet the requirements for specific exemptions. Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: Full-time employment Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch. Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview. Salary: In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: Two years of general office work; or An equivalent combination of experience and training. Additional Requirements: You must have customer service experience. You must have experience handling incoming/outgoing phone calls. You must be able to perform essential job functions. Legal Requirements: This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans. Telecommunications Relay Service (TRS):* 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.