UNEMPLOYMENT CLAIMS AGENT - 01062026-73875

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF LABOR & WORKFORCE DEVELOPMENT, UNEMPLOYMENT INSURANCE DIVISION, DAVIDSON COUNTY

For more information, visit the link below:
https://www.tn.gov/workforce/careers.html

Qualifications

Education and Experience: Graduation from high school or equivalent, customer service experience is preferred.

Overview

Under general supervision, is responsible for entry level professional unemployment work of average difficulty involving interviewing members of the public that are applying for unemployment benefits, and performs related work as required. An employee in this class conducts personal interviews that help determine an unemployment insurance claimant's eligibility. This class differs from the Unemployment Claims Adjudicator in that incumbents in the latter make determinations on disputed unemployment insurance claims.

Responsibilities

1. Retrieves relevant information from employer and claimant to complete unemployment claim process, review unemployment claims for accuracy, and completeness
2. Learns to explain and interpret unemployment insurance programs, guidelines, rules and regulations to applicants and employers through training, relevant materials and email updates.
3. Identifies appropriate type of claim and reason for separation from employment based on information gathered, detects changes in claimant circumstances and makes initial determination of eligibility of each application for benefits.
4. Learns to enter relevant information into the unemployment insurance database.
5. May provide guidance or training for continuous improvement regarding the unemployment claims process.
6. All other duties as required.

Competencies (KSA's)

Competencies:
1. Instills Trust
2. Customer Focus
3. Optimizes Work Processes
4. Interpersonal Savvy
5. Action Oriented

Knowledges:
1. Knowledge of Administrative and Clerical Procedures
2. Knowledge of Principles and Processes for Customer
3. Knowledge of Microsoft Office Products
4. Knowledge of Basic Mathematics

Skills:
1. Time Management of One's Own Time
2. Active Learning Skills
3. Active Listening and Communication
4. Reading Comprehension
5. Must be Self-Sufficient

Abilities:
1. Deductive and Inductive Reasoning
2. Written Comprehension
3. Ability to Multitask
4. Ability To Organize Day to Day Operations

Tools & Equipment

1. Computer and Docking Station
2. Headset