Off-Highway Customer Service Representative
 Clarke Power Services, Inc | |
vision insurance, paid holidays, 401(k), company vehicle
| |
 United States, Tennessee, Memphis | |
| 3070 Sandbrook Street (Show on map) | |
 Jan 05, 2026 | |
|
Apply
Description
Operations & Off Highway Customer Service RepresentativeClarke Power Services - Off-Highway, Gas, Diesel, and Power GenerationMon-Fri - Day Shift
Position Overview The Operations & Customer Service Coordinator supports daily service, parts, and administrative functions for the off-highway engine division. This role ensures technicians, parts personnel, and customers receive accurate, timely support. Responsibilities span from being the first person to greet customer, gather information on customer requests, service ticket management, customer technician time entry, parts coordination, invoicing, customer communication, and internal operational support coordinating shipments from the warehouse to our customers and coordinating activities with warehouse in both parts and production. Key Responsibilities * Greeting customers for service and repair needs * Communicate to customers in all aspects of in person, phone, emails. * Enter daily technician time into Excede. * Open, assign, and manage service tickets in Excede * Dispatch tickets to technicians via tablets and follow up on job status. * Close out company vehicle tickets and other service documents monthly. * Manage service department email inbox and answering incoming calls * Verify all tech information, parts, labor, and payment details before closing tickets. * Ensure all completed jobs have correct parts, and labor time. Customer Service & Administrative Tasks * Enter invoices into customer portals and monitor for payment. * Invoice service orders/PMs when jobs are ready. * Coordinate with accounting to ensure customer accounts have credit to proceed. * Process credit card payments as needed. * Maintain the approval basket, ensuring items are reconciled and routed appropriately. * Verify tickets and forward parts discrepancies for correction. * Provide customer support Parts Coordination * Match parts invoices to service tickets for accuracy. * Assist technicians with locating and sourcing needed parts. * Order parts as required for technician jobs. * Conduct cycle counts and support inventory accuracy. * Ship kits and manage core returns, including related paperwork. * Assuring shipments and billing of parts are completed daily Skills & Qualifications * Experience in service operations, parts coordination, or administrative support (preferably in diesel, gas, generator, or off-highway equipment). * Strong knowledge of systems such as Excede, or similar service/ticketing platforms. * Excellent communication and customer service skills. * Ability to manage multiple tasks, prioritize, and work in a fast-paced environment. * Strong attention to detail and accuracy in data entry and documentation. * Basic understanding of parts, engines, or equipment service operations is a plus. Work Environment Office-based role with daily interaction with customers, technicians, warehouse staff, and leadership. Must be able to work independently. Certifications, Licenses, Registration
Physical and Safety Requirements
Why Should You Apply? Clarke is over 60 years strong and growing. We provide training, highly competitive salary, full benefits package, and an excellent opportunity for career growth. It's a great group of talented and caring people. Our Benefits include:
Clarke Power is an Equal Opportunity employer | |