Executive Director, Sales & Customer Success

1000 Mile Travel Group is a wholly owned entity of Corporate Travel Management. 1000MTG is the independent contractor brand for CTM and a leading host agency within the North American and Global Marketplace. We provide support and resources to independent contractors (ICs) and travel professionals, enabling them to thrive in their businesses. As a forward-thinking company, we are dedicated to delivering exceptional service and fostering growth within our network.

Company's Purpose & Vision:

Guided by our company vision, at 1000MTG we believe that through One Team, One Mission, and One Successful Customer at a Time, we can achieve extraordinary results together. We are looking for the right motivated, driven team player to join us in making a difference and driving success for our customers and our organization.

We are excited to introduce the newly designed and elevated role of Executive Director of Sales & Customer Success, a pivotal national position at 1000 Mile Travel Group. This role will serve as a strategic leader responsible for driving sustainable growth across both the corporate and leisure segments in North America. Having recently launched the corporate side of our business, experience and expertise in expanding this segment will be crucial to our success.

The Executive Director will oversee all aspects of sales and account management, focusing on both organic growth and new business development. This includes guiding the acquisition of new independent contractors-both in the corporate and leisure spaces-and cultivating new corporate clients, while also ensuring the retention and expansion of existing accounts. A key part of this role is possessing strong analytical skills to review data, forecast market trends, and identify opportunities to capitalize on shifting business market dynamics.

This role is highly strategic, emphasizing organic growth and innovative sales initiatives, but also demands a hands-on approach-rolling up the sleeves and actively engaging with prospects, clients, and network partners. The ideal candidate will possess a strong entrepreneurial mindset, a background in data analysis and trend forecasting, and the ability to blend strategic vision with tactical execution.

Partnering closely with the leadership team, the Executive Director will develop and execute targeted strategies to increase revenue, enhance margins, and foster long-term client relationships. You will also play a key role in supporting and inspiring our network of travel experts, providing the guidance needed to help them succeed.

The successful candidate will collaborate closely with the SVP to craft and execute a targeted sales and retention strategy in alignment with 1000 Mile Travel Group's our vision and goals. We seek a motivated and dynamic leader who excels in relationship-building, possesses a proven track record in sales growth, has strong analytical capabilities, and the agility to adapt in a fast-paced environment. Join us in shaping the future of 1000 Mile Travel Group and driving growth in the evolving travel industry.

Standard

Lead and manage up to the Senior Vice President level, collaborating across internal CTM stakeholders and globally with 1000 Mile Travel Group.
• Develop and execute strategic sales plans in alignment with company goals, including the growth of client sales and independent contractor prospects.
• Whilst the role of Executive Director is to lead the team in growth and retention there will be a portion of this role that is dedicated to it's own pipeline of winning and securing clients.
• Prepare and analyze business generation strategies to identify growth opportunities and gaps, leveraging data insights and market trends.
• Lead the Sales and Account Management team, providing sales coaching and development to enhance the skills of team members and travel experts.
• Support the network with client-facing sales expertise to win new business and ensure alignment with strategic business directions.
• Develop innovative initiatives to strengthen 1000 Mile Travel Group's value proposition.
• Monitor competitors and provide market intelligence, including analyzing marketing trends and data to maintain a competitive edge.
• Utilize and capitalize on internal software, technology, and platforms to support, grow, and excel in expanding this part of the business.
• Leverage technology solutions for efficient client management, sales tracking, and performance analysis, including analyzing data to forecast trends.
• Represent 1000 Mile Travel Group with integrity at industry functions, leveraging opportunities to market the company effectively.
• Utilize brand and IP strategies to promote the company to potential clients, both in-person and online.
• Own the Account Management strategy, ensuring the team is skilled to retain clients and manage a selection of 1000MTG clients personally.
• Support travel experts by providing advice and management expertise for clients with $1 million+ in spend.
• Drive performance goals as outlined in the Individual Performance Plan.
• Engage in succession planning for future sales roles and support project work with the SVP.

• Lead and manage up to the Senior Vice President level, collaborating across internal CTM stakeholders and globally with 1000 Mile Travel Group.
• Develop and execute strategic sales plans in alignment with company goals, including the growth of client sales and independent contractor prospects.
• Whilst the role of Executive Director is to lead the team in growth and retention there will be a portion of this role that is dedicated to it's own pipeline of winning and securing clients.
• Prepare and analyze business generation strategies to identify growth opportunities and gaps, leveraging data insights and market trends.
• Lead the Sales and Account Management team, providing sales coaching and development to enhance the skills of team members and travel experts.
• Support the network with client-facing sales expertise to win new business and ensure alignment with strategic business directions.
• Develop innovative initiatives to strengthen 1000 Mile Travel Group's value proposition.
• Monitor competitors and provide market intelligence, including analyzing marketing trends and data to maintain a competitive edge.
• Utilize and capitalize on internal software, technology, and platforms to support, grow, and excel in expanding this part of the business.
• Leverage technology solutions for efficient client management, sales tracking, and performance analysis, including analyzing data to forecast trends.
• Represent 1000 Mile Travel Group with integrity at industry functions, leveraging opportunities to market the company effectively.
• Utilize brand and IP strategies to promote the company to potential clients, both in-person and online.
• Own the Account Management strategy, ensuring the team is skilled to retain clients and manage a selection of 1000MTG clients personally.
• Support travel experts by providing advice and management expertise for clients with $1 million+ in spend.
• Drive performance goals as outlined in the Individual Performance Plan.
• Engage in succession planning for future sales roles and support project work with the SVP.

• Embrace 1000 MTG /CTM's core values of Connect, Evolve and Deliver.
• Professional, collaborative & supportive interaction with employees, clients, suppliers/vendors
• Ability to work independently as well as part of a team.
• Appropriate and professional written and verbal communication.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
• Creative and analytical thinking with strong problem-solving and consultative skills.
• Demonstrates calm under pressure - is a proactive contributor and eager to learn.
• Proficiency in Microsoft Office Suite.
• Ability to do basic math.
• Ability to read and interpret information.
• Attention to detail.
• Regular and reliable attendance.

• College degree or equivalent experience
• 3 + years of work experience in B2B sales with proven ability to meet or exceed quota.
• Demonstrated prior success in selling and managing corporate travel is preferred.
• Experience in consultative, solution-based selling.

• Proven successful track record in sales within the travel industry.
• Strong financial and business acumen
• Understanding the needs of independent contractors and small to mid-sized customers value in today's market.
• Passion for sales and a demonstrated ability to build and nurture client relationships.
• Demonstrated ability to communicate, present and influence credibly and effectively.
• Working knowledge of agency operations to look credible in front of clients and internal operational teams.
• Ability to work independently, developing action plans and implementing goals and objectives.
• Self-driven and able to work independently with minimal supervision.
• Excellent negotiation skills and high level of business acumen.
• Previous experience selling travel technology.
• Existing travel supplier network.
• Existing customer lead pool.
• Not afraid of cold calling and short life cycles of leads.
• Excellent time management and problem-solving skills.
• Strong interpersonal skills.
• Strong analytical and presentation skills.
• Strong commercial skills.
• Account management / partnership experience is preferred

CTM NA is an equal opportunity employer and is committed to fostering a diverse, equitable, and inclusive workforce. All qualified applicants applying for job openings posted in the U.S. will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, marital status, or any other characteristic or status protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and would like to request an accommodation in order to apply for a position, you may contact us at na.careers@travelctm.com.com. We will make every effort to respond to your request for assistance as soon as possible. Please provide a preferred contact method for response via email or phone.

Flexible work arrangements are available. Depending on role, location, and business needs, colleagues may work onsite, hybrid (combination of in-office and virtual) or fully virtual.

Click https://www.dol.gov/general/topic/discrimination to view EEO and Other Legal Notices.

BENEFITS PROGRAM

We provide competitive and comprehensive benefits programs, tailored to each part of the globe our people work in. From walking and fitness challenges to volunteer experiences, flexible work environments, generous leave programs and retirement plan options, we offer ways to support you in every stage of living your best life.

Company Paid Basic Life & AD&D Insurance

Company Paid Short-Term Disability

Voluntary Long-Term Disability Insurance

Robust Wellness Program with incentives available to save money on your medical insurance premiums.

Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage

Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.

Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.

Flexible Spending Accounts

Dependent Care Savings Account.

Dental Insurance Plan

Vision Insurance Plan

9 Company Paid Holidays including the day after Thanksgiving.

Generous paid time off programs for vacation and sick days

Employee Assistance Plan with access to Talk Space Therapy

Family Medical Leave

Paid Parental Leave (4 weeks)

Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.

Bereavement Leave

401(k) Retirement Plan with a generous match per pay period

Student Loan Payment Match