Senior Digital Product Manager
 Dollar Bank, FSB | |
 United States, Pennsylvania, Pittsburgh | |
 Jan 05, 2026 | |
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Dollar Bank, Pittsburgh's oldest bank, is seeking a highly experienced and strategic Senior Digital Product Manager, Senior Manager, to lead our "change the bank" digital team. In this role, you will be responsible for improving the customer experience by leveraging human-centered design principles and strong product management skills to drive innovation from idea to deployment. This is a hybrid position.
Qualifications: Bachelor's degree required. Will accept professional experience in lieu of degree. Advanced degree preferred. Ten (10) years of experience working in a digital product management or user experience discipline, with a strong track record of driving innovation and delivering successful digital products in a fast-paced environment working within an Agile framework. Demonstrated expertise in human-centered design, mobile product development, and product management methodologies. Proven leadership skills with experience managing and mentoring digital product managers, analysts or creatives. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and influence stakeholders at all levels of the organization. Strong analytical and problem-solving skills, with the ability to translate complex business requirements into actionable product plans. Competencies: Strategic Thinking: Lead the strategic planning and execution of initiatives surrounding key issues and relationships relevant to achieving business objectives and organizational goals. Customer Focus: Seeks to understand the needs of current and future customers and prioritizes customer satisfaction in all actions and initiatives. Innovation: Drive the ideation, prioritization, and development of new solutions to current and future challenges to improve the organization's performance for our customers and teams. Collaboration: Identify opportunities and take action to collaborate and build strategic relationships within your team and across the organization to bring innovative solutions to life. Design Thinking: Utilize the concepts, principles, and process of human-centered design thinking to drive innovation for the benefit of the customer and the success of the organization. Team Leadership: Provide leadership, mentorship, and guidance, fostering a culture of collaboration, continuous improvement, and accountability. Continuous Improvement: Continuously evaluate and optimize internal processes to enhance customer experience and increase operational efficiency. Communication: Listen with the intent to understand and effectively articulate thoughts and ideas utilizing oral and written communication to enhance relationships with customers and across the organization. Principal Activities and Duties: Strategic Planning Analyze market trends, customer feedback, and competitive intelligence to inform strategic planning sessions. Develop roadmaps and prioritize initiatives that align with the organization's long-term goals for digital product innovation. Facilitate brainstorming sessions and workshops with cross-functional teams to generate innovative ideas for new digital products and features. Evaluate and prioritize ideas based on their potential impact, feasibility, and alignment with strategic objectives. Project Management/Process Improvement Manage multiple initiatives simultaneously, ensuring deadlines and objectives are regularly evaluated and met. Coordinate resources, resolve conflicts, and proactively address any issues or risks that may arise during the project lifecycle. Regularly review key performance metrics and analytics data to track the success of digital products and initiatives. Actively seek opportunities to improve processes, workflows, and tools using data-driven recommendations to optimize product performance and user experience. Gather high-level requirements for digital product initiatives and translate them into well-defined and prioritized Agile-level epics and user stories that align with business objectives and customer needs. Maintain accurate documentation of plans, progress reports, and other relevant process and project materials. Communication/Collaboration Communicate regularly with internal stakeholders, including senior leadership, department heads, and cross-functional teams, to provide updates on digital product initiatives, solicit feedback, and address any concerns or challenges. Prepare and deliver regular status reports and presentations to senior leadership and other stakeholders. Work closely with product owners, designers, and developers to oversee the development and implementation of new digital products and features. Provide feedback and guidance throughout the development process to ensure products meet quality standards and user needs. Leadership Hold regular team meetings to discuss progress, address challenges, and provide guidance to the digital product management team. Assign tasks, set priorities, and ensure alignment with overall strategic objectives. Invest time in mentoring and developing the skills of team members, providing opportunities for growth and professional development. Foster a collaborative and supportive team culture that encourages creativity, innovation, and continuous improvement. Provide regular reviews of performance; reviewing goals, projects, and other performance metrics. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions. | |