UX & Engagement Analyst

DecisionPoint seeks a UX & Engagement Analyst (Journeyman) to support user experience optimization for Military Community and Family Policy (MC&FP) digital platforms under the MODES III contract. This role supports Task 2 Outreach and Engagement services by evaluating user experience, engagement patterns, and behavior flows across MC&FP digital platforms.

The UX & Engagement Analyst identifies friction points, usability issues, and engagement barriers to improve task completion, user satisfaction, and overall engagement outcomes. This position plays a critical role in ensuring MC&FP digital platforms are user centered, accessible, and effective.

This position is fully remote.

Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.**

The UX & Engagement Analyst (Journeyman) will:

Evaluate user experience, engagement patterns, and behavior flows across MC&FP websites and applications.

• Identify usability issues, friction points, and engagement barriers affecting task completion and satisfaction.

• Analyze user journeys, interaction paths, and drop off points.

• Support usability testing activities and analysis of results.

• Provide actionable recommendations to improve navigation, content structure, and engagement outcomes.

• Collaborate with digital strategy, content, analytics, and IT teams to inform platform improvements.

• Support development of UX and engagement analysis reports, dashboards, and briefings.

• Track UX and engagement metrics over time to assess improvement effectiveness.

• Ensure findings are clearly documented and aligned with established UX methodologies.

• Support continuous improvement of UX evaluation and engagement analysis approaches.

Clearance Requirement

Candidate must possess a Tier 2 Moderate Risk Public Trust from any federal agency.

Education (Required)

Bachelor's degree in Human Computer Interaction, Psychology, User Experience Design, Behavioral Science, Communications, or a related field.

Experience (Required)

• Minimum of 6 years of experience conducting UX analysis, user research, or engagement analysis.

• Experience evaluating digital user experiences and behavior flows.

• Experience supporting usability testing and UX optimization initiatives.

• Experience supporting federal or public-sector digital platforms preferred.

Technical Knowledge

Required:

• Experience with UX research and analysis methodologies.

• Ability to analyze user behavior and engagement patterns.

• Familiarity with usability testing techniques and tools.

• Strong analytical writing and documentation skills.

Preferred:

• Experience with accessibility evaluation and Section 508 considerations.

• Familiarity with digital analytics and visualization tools.

• Experience supporting large scale, user facing digital platforms.

Certifications

Required:

• None

Preferred:

• Certifications in UX research, usability, or human centered design

Skills

• Strong analytical and problem solving skills.

• Excellent written and verbal communication abilities.

• Ability to translate UX findings into actionable recommendations.

• Attention to detail and documentation accuracy.

• Ability to collaborate across multidisciplinary teams.

• Strong organizational skills and ability to manage multiple concurrent analysis efforts.

• EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
• Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
• Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.