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Purpose of Job This position is responsible for assisting customers seeking home medical equipment or supplies, with the selection, insurance eligibility and placement of the order by phone or in the retail setting while ensuring satisfaction with services provided. Job Functions
Greets and assists customers in selection of medical equipment or supplies based on individual needs or physician orders.
Obtains comprehensive medical and demographic data from client/referral source and enter data into computer.
Verifies insurance coverage at the onset of new services.
Creates and processes sales orders or pick-ups of medical equipment and supplies, and processes returns.
Coordinates, verifies and communicates with HME Technicians for scheduled delivery dates and times.
Processes monthly reoccurring orders.
Coordinates and performs departmental medical records activities.
Performs 72-hour customer satisfaction surveys and enters data.
May be requested to take off-hours call.
Performs other duties as assigned.
When supporting CPAP Patients
- Coordinates, verifies and communicates with the Clinical Respiratory Specialist for scheduled appointments and other clinical interactions needed to meet CPAP customer needs.
- Assists in managing CPAP patients therapy using the appropriate manufacturer online patient management system.
- Acts as the first point of contact for patients/clinicians associated with the CPAP subcontracting agreement.
Minimum Education/Work Experience
- High school diploma or equivalent
- Two years customer service experience
Knowledge/Skills/Abilities
Strong knowledge of computer functions and basic Microsoft Office applications
Ability to meet and maintain the necessary background checks as aligned with position functions
Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above
Ability to relate easily and well with others, projecting a positive and mature attitude to customers
Ability to be detail oriented, well organized, and process information from multiple sources to meet deadlines
Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above
Preferred Qualifications
- Previous Durable Medical Equipment customer service experience
Link to Employee Health Physical Demands Compensation Many factors are taken into consideration when determining compensation such as: the requirements of the position, experience, education, knowledge, and skills along with location and internal equity. Pay listed does not include any shift, weekend, or other differentials. Benefits Ridgeview strives to provide comprehensive and market competitive benefits to meet the needs of our employees and their families. Click here to view the benefits available.
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Ridgeview Medical Center
Jan 05, 2026