Dispatcher II - Grand Forks, ND

Role Overview:

A Dispatcher II coordinates product shipments and transfers between branches and distribution centers as well as assisting in all aspects of customer service including product selection, order processing and inventory management.

A Sample of What You'll Do in this Role:

• Take calls, process orders, and prepare shipments for pickup or delivery

• Coordinate transfers of products between branches and the main site

• Contact trucking companies to coordinate shipments and instruct drivers on the requirements of the loads

• Operate truck scale and complete weight tags, bills of lading, and hazardous materials shipping papers

• Answer telephone and computer inquiries about product orders

• Communicate directions and instructions, both verbally and in writing, to customers, vendors, other employees and the public

• Conduct physical inventory counts of products stored in warehouses and bulk storage areas

• Calculate total quantities of products by weight and/or volumetric measurements

• Perform receptionist duties as needed by responding to calls and visitors in a professional manner

• Process incoming and outgoing mail, order and maintain office supplies, and maintain computer and other hard and soft filing systems

• Work extended hours and flexible schedules are a requirement during the busy season

What You Bring to the Role:

• Ability to read, analyze, and interpret written procedures and reports in English

• Ability to respond to common inquiries or complaints from other employees, customers, regulatory agencies, suppliers, etc.

• Ability to apply mathematical concepts such as fractions, percentages, and ratios to practical applications

• Ability to define problems, collect data, establish facts, and draw valid conclusions

• Ability to sit at a desk or computer terminal to perform writing, and keying/typing information

• High school graduate or equivalent

What Makes You a Great Fit:

• You are fluent in English, both verbal and written

• You have solid communication skills on the telephone, two-way radio, and in person

• You have good computer skills including knowledge of Microsoft Office

• You have solid mathematical skills

• You have a customer service orientation

• You have strong organizational skills with the ability to prioritize multiple assignments

Compensation and Benefits:

• The base compensation for this position ranges from $20.82 to $27.75 per hour. Please note that wages may vary depending on skills and experience.

• This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur-Ellis employee benefits: https://mywebenefits.com/