Law School Sr. Information Technology Specialist

Summary:

Law School Computing Services ( LSCS) delivers efficient and effective technical support services to Law School students, staff, and faculty across all the Law School's programs (Full-time and Weekend J.D. and non-J.D. programs) that enhance the educational experience and promote operational excellence consistent with ABA requirements. LSCS partners with Law School's Offices of the Dean, Administration, and Academic Affairs to establish the Law School's strategic vision, priorities, and goals related to instructional and classroom technology. Additionally, LSCS collaborates with University Information Technology Services to advocate for the technology needs of the Law School and to promote the implementation of technology best practices. To meet the evolving needs of the Law School and to ensure continued compliance with ABA standards, LSCS is open and receptive to new information, ideas, and approaches, works to keep abreast of new and evolving technologies, and is adaptable. All members of the LSCS team are prepared to respond to changing priorities based on the time of the semester and special projects and initiatives. The ability to work on evenings or weekends to support special events, Weekend JD in-person sessions, and final exams is required.

The Law School Sr. Technology Specialist provides complex technical computing and instructional technology support to Law School faculty, staff, students and events and supports project-based work. This position supports classroom technology systems and executes a range of technical tasks and troubleshooting related to Law School desktop and classroom hardware, software, and systems. The Sr. Technology Specialist proactively communicates with the LSCS team and members of the community regarding service requests, events, or other tasks and projects, creates user documentation, and provides training to Law faculty, staff and students, as directed.

This position requires the ability to work as a senior member of a team to identify, investigate, research and resolve complex problems and perform technical functions, routine and nonroutine classroom technology and system maintenance, configuration and troubleshooting of all Law School desktop, server and classroom technology systems. The successful candidate will be open and receptive to new information, ideas, and approaches; work to keep abreast of new and evolving technologies; have the ability to respond to changing priorities based on the time of the semester and special projects and initiatives; and be adaptable to benefit the needs of the unit and School of Law.

All staff in the School of Law report to the Associate Dean for Administration. Additionally, the Law School Sr. Technology Specialist is accountable to the Director of Law School Technology.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

1. In partnership with the Director of Law Technology, provide complex technical computing support, technical leadership, and training to LSCS team members and the School of Law faculty, staff, and students. With the Director of Law Technology, establish priorities for service request resolution and coordinate which resources are required to resolve open service requests according to established procedures. This includes:

2. Provide routine and non-routine classroom technology and media support to Law faculty, staff and student users. This may require irregular and/or weekend hours. Support includes:

3. Support Law School Exams. Assist with the pre-exam setup, communication, and support during exam periods. This may require irregular, evening, and/or weekend hours.

4. Work as a member of a team on various types of technology projects that support Law staff, faculty, students and departments. This includes responding to changing priorities based on the time of the semester and special projects and initiatives, alternating between desktop and instructional technology support to meet the needs of the unit, working independently and with other team members to troubleshoot and resolve service requests and questions from Law School users, and proactively asking questions and seeking clarification.

5. Maintain security protocols for Law School systems and ensure compliance with relevant standards.

6. Work collaboratively and proactively communicate to deliver consistent, high-quality support.

7. Be available to support the various educational programs and conferences taking place at the law school, including the Weekend JD program.

8. Perform additional tasks as needed, supporting various IT projects and contributing to operational improvements.

9. Other duties, responsibilities, and training assigned as necessary.

-Bachelor's degree in related area or equivalent experience desirable.
-2+ years of technical experience or related field desirable.
-Project management experience.
-Experience providing technical training or related field.

Qualifications:

Experience or Knowledge of the following or related:

As a Jesuit, Catholic institution of higher education, we seek candidates who will contribute to our strategic plan to deliver a Transformative Education in the Jesuit tradition. To learn more about Loyola University Chicago's mission, candidates should consult our website at www.luc.edu/mission/. For information about the university's focus on transformative education, they should consult our website at www.luc.edu/transformativeed.

Founded in 1870, Loyola University Chicago is one of the nation's largest Jesuit, Catholic universities, recognized for its academic excellence, commitment to community engagement, and leadership in sustainability. A Carnegie R1 research institution, Loyola leverages its status as one of an elite group of universities with the highest level of research activity to advance knowledge that serves communities and creates global impact. With 15 schools, colleges, and institutes-including Business, Law, Medicine, Nursing, and Health Sciences-Loyola operates three primary campuses in the greater Chicago area and one in Rome, Italy, that provide students a transformative, globally connected learning experience. Consistently ranked among the nation's top universities by U.S. News & World Report, Loyola is a STARS Gold-rated institution that is ranked as one of the country's most sustainable campuses by The Princeton Review and has earned distinctions from AmeriCorps and the Carnegie Foundation for its longstanding record of service and community engagement. Guided by its Jesuit mission and commitment to caring for the whole person, Loyola educates ethical leaders who think critically, act with purpose, and strive to create a more just and sustainable world.

Loyola University Chicago strives to be an employer of choice by offering its staff and faculty a wide array of affordable, comprehensive, and competitive benefits. To view our benefits in detail, click here.

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