New 
Home Base Practice Manager
 Massachusetts General Hospital | |
 United States, Massachusetts, Boston | |
 Jan 02, 2026 | |
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Responsible for single-site practice or smaller multi-site practices (3 or more locations). Provides direct supervision of administrative and clinical support staff, and operational duties and functions. As a member of the leadership team, provides administrative cross coverage to manage staffing and/or operational issues.
Does this position require Patient Care? No Essential Functions Oversees the day-to-day administrative performance of secretarial and clinical support staff and manages staff schedules. -Evaluates daily staffing needs and coordinates replacement of staff. -Performs hiring, orientation, and evaluation of staff. Administers corrective action if appropriate. -Assists in the career development of practice employees through ongoing coaching, counseling, and training. -Ensures that all mandatory training is completed by staff and that HIPAA policies and procedures are adhered to by staff. -Evaluates, develops, and implements administrative systems and procedures designed to maximize practice operations. Regularly evaluates and analyzes practice performance metrics to ensure optimal outcomes. -Collaborates with practice leaders on the preparation of the practice's annual budgets. -Oversees the department's payroll, including the resolution of payroll issues. Monitors patient billing activity to ensure compliance with revenue procedures. *Directly manage team of Patient Services Coordinators in all duties including schedule, training, supervision, evaluation, and performance improvement *Assess, direct, and support a range of programmatic issues including front desk operations and staffing, psychiatric billing, managed care/billing troubleshooting, resolving mental health patient issues in the clinic, and supporting clinicians. *Provide cross coverage to manage staffing and/or operational issues in a time sensitive manner *Work with Facilities Management staff to ensure that the physical environment is maintained. Assist in establishment and enforcement of safety regulations, following established protocols, and ensure compliance with the Joint Commission, OSHA, HIPAA, and Hospital guidelines. -Entry-Level Manager Role. Education Physical Requirements
The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |