Service Advisor

Job Title: Service Advisor

Location: Sacramento, California

Company: Interstate Assembly Systems

Interstate Assembly Systems in Sacramento, California is looking for an experienced Service Advisor with medium / heavy duty truck manufacturing or up-fitting experience to join our exciting industry!

Pay range: $25.00 - $30.00 per Hour D.O.E

Service Advisors fulfill a critical role in our operations. They are responsible for building strong customer relationships by consulting with customers regarding their service needs. Together with the technicians, Service Advisor's ascertain the cause of the issue(s) that prompted a given customer's visit, works to address and resolve those issues.

Interstate Companies, Inc., is a dynamic organization that provides rewarding careers for approximately 1,600 employees in its corporate office and five operating units - Interstate Assembly Systems, Interstate Bearing Systems, Interstate Energy Systems, Interstate Power Systems and I-State Truck Center.

Job Duties:

• Greet the customer and start the process of helping the customer through the repair
• Help identify a mechanical problem by questioning the customer or visual inspection
• Complete a 360 inspection with customer and note any preexisting damage to vehicle
• Positive interface with technicians, foreman, parts department and customers
• Secure payment from COD customers and written approvals from customers with terms before work has been started
• Advise customers about necessary services needed for repair of vehicle as well as staying in constant communication with customer throughout the repair process
• Write and present accurate estimates of repair
• Explain the work and charges to the customer when the job is complete
• Accurately process customer and warranty repair orders
• Organize and prioritize workflow of shop and field technicians
• Communicate with manager as to work progress and priority
• Assist parts department with purchasing, work orders, etc.
• Administrative duties as related to the role

Requirements for Service Advisor:

• High School Graduate Required
• 3 Years of Truck or Automotive Service Writing Experience Recommended

Ideal Candidate will possess the following qualities:

• Positive attitude
• Solid written and verbal communication skills including excellent customer service and phone skills
• Organized and able to manage time wisely
• The desire to succeed in a day-to-day challenging position
• Mechanical Experience
• Computer Skills (Excel, Word, Outlook)

Benefits

• A broad range of health (medical, dental and vision) insurance options
• Flexible paid time off and paid holidays
• 401(K) with company match

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Interstate Power Systems is an Equal Opportunity Employer, and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.

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