Assistant Facility Manager

Assistant Facilities Manager - JLL

What this job involves: As an Assistant Facilities Manager at JLL, you will support the delivery of comprehensive Facility Management services while maintaining client satisfaction and supporting programs to increase customer satisfaction. This role requires you to ensure compliance with JLL minimum audit and compliance standards in facility management, financial management, and operational policies and procedures. You'll demonstrate strong collaboration and teamwork within the account team while driving the development and implementation of IFM best practices and innovations that reflect JLL's commitment to operational excellence and creating rewarding opportunities for clients and communities through advanced facility management solutions.

What your day-to-day will look like:

Relationship Management:

* Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction

* Build and nurture strong client relationships while ensuring service delivery meets and exceeds expectations

* Serve as key point of contact for client inquiries and requests while providing timely and professional responses

* Support client initiatives and corporate real estate objectives through proactive facility management solutions

Compliance and Performance Management:

* Support compliance with JLL minimum audit and compliance standards in facility management, financial management, and operational policies and procedures

* Meet or exceed site Key Performance Indicators (KPIs) while monitoring Service Level Agreements (SLAs) monthly

* Identify potential challenges and plan corrective actions accordingly for continuous improvement

* Enforce all Company policies and training requirements regarding safe and efficient operations and work practices

* Implement and monitor hazard control and team safety practices while ensuring compliance with local codes and regulations

Team Management and Development:

* Demonstrate strong collaboration and teamwork within the account team by driving development and implementation of IFM best practices

* Foster innovation and continuous improvement initiatives across facility operations

* Support team development and training programs while promoting professional growth

* Coordinate with various departments and stakeholders to ensure seamless service delivery

Administrative Functions and Support Services:

* Support work order management for in-house staff and vendors as necessary with comprehensive oversight

* Support facility soft services as needed and directed including meetings preparation, conference room reservations, food services, parking, vending, and badging

* Manage administrative tasks related to facility operations while ensuring accurate documentation and reporting

* Coordinate special projects and initiatives as assigned by management

GxP Compliance and Quality Standards:

* Understand GxP requirements and maintain those standards throughout facility operations

* Ensure compliance with regulatory requirements specific to client industry and facility type

* Support quality assurance programs and continuous improvement initiatives

* Maintain detailed documentation and reporting for regulatory compliance purposes

Required Qualifications:

Education and Experience: * Bachelor's degree required

* Minimum two years of industry experience in corporate environment, third-party service provider, or as consultant

Essential Skills and Knowledge: * Excellent customer service, computer, managerial, verbal and written communication skills

* Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives

* Basic knowledge of building systems including mechanical and electrical systems

* Understanding of GxP requirements and ability to maintain those standards

* Proficiency with facility management software and computerized maintenance management systems

Key Competencies:

* Strong problem-solving abilities and analytical thinking for complex facility challenges

* Leadership potential with ability to influence and motivate team members

* Understanding of compliance requirements and audit standards

* Financial acumen for budget support and cost management initiatives

* Adaptability to work in dynamic environments with changing priorities

Location: Lewisville, TX