Account Support Representative

Staffmark Group
$17.20-$17.75
vision insurance, paid time off, paid holidays, 401(k)
United States, New York, Strykersville
Dec 21, 2025
Now Hiring: Account Support Representative - In-Office \| East Aurora, NY Join a high-performing team supporting one of the nation's largest federal contracts. We're looking for an Account Support Representative who excels at communication, problem-solving, and helping customers find successful resolutions. This is a direct-hire, in-office position-candidates must live within commuting distance of East Aurora, NY to be considered. Pay & Bonus Potential $17.20-$17.75 per hour Average $3,000/month in commission potential Schedule Training (On-site): Monday-Thursday: 8:00 AM-5:00 PM Friday: 8:00 AM-4:30 PM Post-Training (On-site, flexible within business hours): Monday-Thursday: 8:00 AM-9:00 PM Friday: 8:00 AM-7:00 PM Must work two evenings until 9:00 PM weekly Choose your 8-hour shift within these ranges What You'll Do Manage inbound and outbound calls to support customers and resolve account matters Perform skip tracing to verify contact details and employment information Negotiate payment solutions and set up repayment plans Review accounts, schedule follow-up calls, and maintain accurate documentation Follow scripts, compliance guidelines, and federal/state regulations Partner with supervisors and team members to ensure excellent customer experiences What We Offer You'll enjoy a stable, supportive environment with comprehensive benefits: health, dental, and vision insurance, paid time off, paid holidays, paid training, 401(k) with match, life and disability coverage, referral bonuses, EAP access, and a flexible post-training schedule. What You Bring High school diploma or GED At least 1 year of customer service or collections experience Strong verbal communication and problem-solving skills Proficiency in Microsoft Office and general computer use Ability to stay organized and work with accuracy Bilingual abilities are a plus Ready to grow your career with a stable employer and a top-tier federal contract? Click Apply Now to join this in-office team in East Aurora, NY! The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Us At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact. Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.